Job Description

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

Our EMEA Business Service Center (BSC) in Budapest is Eaton’s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams.

What you’ll do

As a Technical Support Engineer, you will be the first point of contact for customers and internal stakeholders, providing technical support across Eaton's electrical product portfolio. Supporting the Italian market, you will help customers with product inquiries, troubleshooting, commissioning support, and technical guidance through phone, email, chat, and ticketing systems.

This role is ideal for someone with a technical background who enjoys problem-solving, customer interaction, and developing their expertise in a collaborative international environment.

What You'll Do

• Provide technical support for Eaton's electrical products via phone, email, chat, and ticketing systems
• Assist customers with product selection, commissioning, troubleshooting, and after-sales inquiries
• Investigate and resolve technical issues, escalating complex cases when needed
• Work closely with engineering, product management, and technical support teams to deliver effective solutions
• Support customer installations and help track commissioning activities
• Maintain accurate documentation and contribute to knowledge-sharing initiatives
• Prepare and support technical reporting and performance tracking activities
• Participate in continuous improvement projects to enhance team efficiency, processes, and customer experience
• Build and maintain strong customer relationships through high-quality technical support and service excellence

Qualifications

• Technical education in Electrical Engineering, Electronics, Mechatronics, or a related field
• Fluent Italian and English language skills (written and spoken)
• Experience in power distribution, electrical systems, industrial automation, or technical support is an advantage
• Recent graduates with a strong technical foundation are also encouraged to apply
• Strong problem-solving and analytical skills
• Customer-focused mindset and excellent communication skills
• Ability to learn new technologies and troubleshoot technical issues efficiently
• Comfortable working in an international and collaborative environment

Skills

• Good understanding of electrical products, systems, and applications
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues
• Excellent communication skills and ability to explain technical concepts to customers in a clear and professional manner
• Customer-focused mindset with a passion for delivering high-quality support
• Strong IT skills and confidence working with digital tools, databases, and ticketing systems
• Ability to manage multiple priorities and work effectively in a fast-paced environmentT
• eam-oriented, proactive, and eager to continuously learn and develop technical expertise

What we can offer to you

Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private

Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward

system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designed to enhance

your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life

balance

• Talent Management and Career Development: We are dedicated to your professional

growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill

room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility:Join a socially responsible organization committed to making a positive

impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing

your hard work and contributions

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.