At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
· Provide assistance to customers, consultants, and partners on the usage of Mitratech products through our customer support portal, email, chat, and phone.
· Troubleshoot issues through reproducing the problem and determining the resolution
· Create Knowledgebase articles regularly to expand self-help tools for customers and internally
· Triage newly reported problems, assign proper severity, and work to identify a resolution
· Recreate product defects and work with the engineering maintenance team on scoping resolution to provide to clients
· Participate in client calls to give updates on outstanding support related issues
· May perform software updates, backups, and system maintenance
· May document technical environments, processes and procedures, testing plans, and project plans.
· 2+ years’ experience working with enterprise software applications in support, development/QA, services, or similar technical role
· Bachelor's or Master's of Science in Computer Science/Engineering or Business with an IS focus preferred
· Experience working with .NET applications preferred
· Intermediate proficiency with MSSQL and SQL Server/database preferred
· Experience with Windows server and IIS
· Experience with environment architecture and troubleshooting strongly preferred – understand how to troubleshoot application issues at App Server and DB layers, OS, security and auth layers, and anything in between
· Excellent organizational, customer relationship, verbal, and written communication skills
· Highly dependable and professional
· Excellent problem-solving and listening skills
· Highly motivated, self-starter with a positive attitude
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Mitratech is a trusted, global technology partner empowering corporate legal, risk & compliance, and HR professionals to maximize productivity, control expense, and mitigate risk by deepening operational alignment, and increasing collaboration & visibility across their organization.
With Mitratech’s proven portfolio of end-to-end solutions, organizations worldwide are able to proactively identify and implement best practices and standardize processes across all lines of business to manage risk and ensure business continuity.
Mitratech partners with more than 10,000 companies worldwide, from small nimble teams needing tech-enablement, to the largest organizations in the world trying to centralize, streamline and collaborate across their legal and risk functions. Mitratech's user base spans more than 160 countries.
Innovate now by visiting: www.mitratech.com
