AgileEngine

Technical Support Engineer ID54393

AgileEngine  •  Madrid, ES (Onsite)  •  2 hours ago
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Job Description


AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE
As a
Technical Support Engineer
, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.

WHAT YOU WILL DO
- Resolve product-related and technical queries via email and screen sharing sessions;
- Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;
- Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;
- Support customers with the remote installation, updates, and maintenance of TestRail Server instances;
- Assist users in navigating complex setups involving various server environments and web technologies.

MUST HAVES
-
Minimum 2 years of experience in a technical support role
;
- Excellent written and verbal
English communication skills
;
- Hands-on experience
managing both Windows and Linux servers
;
- Strong understanding of
networking and web technologies
;
- Self-motivated and driven by performance metrics to achieve individual and team targets;
- Availability for rotating schedules to support customers 24/5.

NICE TO HAVES
- Degree in Computer Science or a related technical field;
- Knowledge of SQL or database administration;
- Understanding of the software testing lifecycle and development processes;
- Proven track record of exploring new tools and troubleshooting complex software stacks.

PERKS AND BENEFITS
-
Professional growth:
Mentorship, TechTalks, and personalized growth roadmaps.
-
Competitive compensation:
USD-based pay with education, fitness, and team activity budgets.
-
Exciting projects:
Modern solutions with Fortune 500 and top product companies.
-
Flextime:
Flexible schedule with remote and office options.

Meet Our Recruitment Process
It includes main stages:
Application
→
Coding Challenge
→
Video Interview
→
Technical Interview or Interview with the Hiring Manager(s).

Each step helps us understand your skills and overall fit.
If it’s a match, you’ll receive an offer.
AgileEngine

About AgileEngine

AgileEngine is a digital consultancy offering top-1% tech talent across 15+ countries. We’ve helped 300+ clients in 17+ industries — from VC-backed startups to Fortune 500 brands — build software that solves real-world problems and drives measurable impact. Our clients achieve up to 3x higher ROI and 3x faster time-to-hire, with some partnerships spanning 10+ years.

Work with AgileEngine your way. Our flexible engagement models include staff augmentation and end-to-end product delivery, depending on your needs — ensuring faster scaling, seamless collaboration, and AI-enhanced productivity.

What we offer:

• Custom software development – scalable web, mobile, and backend solutions.

• AI & data solutions – GenAI, ML, and analytics for faster, smarter decisions.

• Design solutions – UX/UI consultancy and product design that wows users.

• Quality solutions – QA automation and testing for flawless delivery.

Our impact speaks for itself. AgileEngine has been listed on the Inc. 5000 for nine consecutive years, named among the Top 100 Software Development Companies of 2025 by Techreviewer, and recognized by Clutch as a Top Machine Learning Company.

Ready to build something exceptional? Schedule a free discovery call with our team!

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Boca Raton, Florida
Year Founded
2010
Website
agileengine.com
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