Job Description

Innovation Starts With You

Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us.

Together, we are shaping the future of digitization and paving the way for the next generation of innovation.

You will make an impact in the following way:

• You shall be a part of the L1 Technical Support.
• The L1 Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to support the customers for Presales and After Sales while delivering the best possible customer experience. You can measure your success through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
• You shall be the first point of contact for Belden customers and partners all over Americas, EMEA & APAC.
• You'll have insight on the detailed functionality of Belden products and partner with all distributed elements of the service chain.
• You will be responsible for creating and driving support tickets within the required SLA parameters.
• Belden will depend on you to provide the highest standard of customer support for Protocol conversion Gateways, Wireless, Cables & Connectivity
• Remotely provide Presales as well as After sales support making sure the customer is satisfied with the level of service provided. Manage the L1 support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.
• You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the

management with particular focus on customer satisfaction

• Gather the required information necessary to best handle customer software and technical inquiries. Resolving the issues through Phone, chat and ticketing tool - communication channels. Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Document solutions for knowledgebase.
• Work to support customer technical issues encompassing hardware, software and networking.
• Connect with wide range of people and teams to find solutions such as Solution Consultants, Product Line Managers, and the various Belden plants.
• Assist customers with Support Requests and engaging with other Belden Teams ensuring follow up on each request and solution is provided
• Continuous improvement of their professional certification level.

What you will bring:

• Bachelor’s degree or above with major in Electrical, Instrumentation, Electronics Engineering, or related specialties like advanced networking certifications.
• Need 3-8 years’ working experience.
• Professional experience in Industrial Automation, Programming support, service or after sales in Industrial Automation field.
• Good understanding of PLC Programing, industrial equipment configuration & interfacing
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

Need to have understanding on

• • Industrial protocols i.e. Ethernet/IP, Modbus Serial and TCP/IP, Profinet, Profibus, Can-Open, DeviceNet, Bacnet-IP etc.
  • Understanding Client, Server, Master/Slave Concepts & I/O Messaging for Ethernet Serial Networks.
  • Wi-Fi and Frequency Hopping Antenna Selection & Deploying Industrial Wireless Communications
  • Understanding of different Data types used in control systems.

Let’s Create Possibilities Together.

Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.