Job Description

Technical Support Engineer - France

巴黎

全职

海外业务板块

职位描述

• Provide technical support and expert guidance to dealership technicians and service advisors in the diagnosis, troubleshooting and resolution of complex technical issues, ensuring an efficient and customer-focused resolution process. - Coordinate technical escalations with the National Technical Manager and relevant Headquarters functions, ensuring the timely investigation and resolution of complex cases and contributing to the continuous improvement of product and service reliability. - Manage technician access and enrolment to the brand’s technical platforms, ensuring that dealership technical personnel have the appropriate credentials, permissions and access to the required technical information and diagnostic resources. - Lead the operational management of the roadside assistance programme, acting as the primary operational interface with the European roadside assistance partner and ensuring the effective day-to-day management of cases, processes and service performance. - Adapt and deploy technical bulletins and technical communications issued by Headquarters for the national dealer network, ensuring that relevant information is accurately contextualized, clearly communicated and properly implemented at dealership level. - Provide technical support and back-up for repair pre-authorization activities, ensuring the timely assessment and escalation of cases and contributing to the efficient and consistent processing of warranty-related requests. - Coordinate targeted field technical support activities at dealership level, including on-site intervention in complex or recurring technical cases where remote support is insufficient. - Monitor developments in automotive technology, technical standards and applicable regulatory requirements, particularly those relevant to vehicle diagnostics, electrification and after-sales operations, and assess their potential impact on the national technical organization. - Develop and maintain effective working relationships with key stakeholders, including dealership management and technical teams, Headquarters functions, roadside assistance providers, technical service providers and other relevant internal and external partners. - Monitor and report on technical and roadside assistance performance, preparing regular reports, analyses and management updates and providing relevant recommendations to senior management. - Contribute to the continuous improvement of after-sales processes, identifying recurring technical issues, operational inefficiencies and opportunities to improve dealer capability, repair quality and customer experience.

职位要求

投递