*Candidate must be a US citizen and currently based in the US.
Hitachi Federal is seeking a motivated, customer-focused Technical Support Engineer to join our Federal Engagement and Support Center.
In this role, you'll provide first-level technical support for enterprise storage systems and related infrastructure supporting federal government customers. You'll troubleshoot technical issues, investigate system alerts, collaborate with experienced engineers, and help maintain the reliability and performance of mission-critical technology environments.
This opportunity is ideal for an early-career IT professional who enjoys problem-solving, learning new technologies, and helping customers succeed. Whether you bring experience in technical support, networking, server environments, or foundational IT systems, you'll have the opportunity to expand your knowledge and develop specialized expertise in enterprise infrastructure.
You don't need to know everything on day one. We're looking for someone with strong technical curiosity, a customer-first mindset, and the drive to continuously learn and grow.
Experience or familiarity with one or more of the following is beneficial but not required:
Support enterprise technology environments that help federal agencies operate effectively and advance important government missions.
Gain exposure to specialized enterprise storage and infrastructure technologies while learning from experienced technical professionals. Develop skills that can support long-term growth into advanced technical support and engineering roles.
Experience the resources and technology expertise of a global organization combined with the collaboration, visibility, and impact of a smaller, agile company.
Join a team that values respect, accountability, knowledge sharing, and continuous improvement. Your contributions matter, and your ideas are welcomed.
Work remotely while staying connected to a supportive technical team and contributing to meaningful customer outcomes.
We believe in developing our people, recognizing contributions, and creating opportunities for employees to expand their capabilities and build rewarding careers.
Expected Hiring Range: $70,000-85,000 annually
Hitachi Federal is committed to providing equitable, competitive, and market-based compensation. The expected hiring range listed above represents the anticipated salary range for a qualified candidate at the time of posting and has been established in good faith based on the requirements of the position.
Final compensation will be determined based on a variety of job-related factors, including, but not limited to:
This position may also be eligible to participate in Hitachi Federal's annual incentive (bonus) program, where applicable, in accordance with company policies and plan provisions.
Hitachi Federal offers a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees and their families. Benefits may include:
Benefit eligibility and program offerings are subject to the terms and conditions of the applicable plans and company policies.
As a federal contractor, Hitachi Federal complies with all applicable federal contractor requirements, including equal employment opportunity and affirmative action obligations. Certain positions may require U.S. citizenship, the ability to obtain and maintain a U.S. Government security clearance or other government eligibility requirements.
Applicants who require reasonable accommodation during the application or interview process should notify the People & Culture team.
Hitachi Federal is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and making employment decisions based on qualifications, merit, business needs, and applicable laws. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Great careers start with growth and innovation and here at HV Federal, our mission is to deliver insights that power smarter businesses and inspire social innovation solutions for a healthier, safer future. The key to our innovation is our people -- our culture values respect, diversity, and collaboration. Join our Hitachi family and together, let’s lead the way to extraordinary!
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.
Hitachi’s Social Innovation Business is centered around 5 growth sectors: Mobility, Smart Life, Industry, Energy, and IT. Globally, we have nearly 300,000 employees who are working to improve people’s quality of life and our customers’ social, environmental, and economic values to create a sustainable future. The challenges we face as a society are unprecedented, but so are the opportunities. Together, let’s start powering good.
