AlgoSec

Technical Support Engineer - Egypt

AlgoSec  •  Arab Republic of Egypt (Hybrid)  •  3 hours ago
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Job Description

a Technical Support Engineer for a leading support position based in Egypt.

Reporting to Support Manager

Location Egypt

Responsibilities

  • Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
  • Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
  • Introducing support methodologies, tools and more.
  • Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.

Requirements

At AlgoSec, what you do matters!

AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,200 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.

As we continue to expand our cloud and enterprise business globally, we are looking for a Technical Support Engineer for a leading support position based in Egypt

What You’ll Do

  • Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
  • Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
  • Introducing support methodologies, tools and more.
  • Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.

What We’re Looking For

  • At least 2 years previous experience in similar position, in a software company
  • Experience in Linux/UNIX environments
  • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
  • Experience in support of network security software products
  • Independent, resourceful, problem-solver, result oriented
  • Excellent written and verbal communication skills in both Arabic & English
  • Fast learner
  • Team player, pleasant and with a high level of integrity
  • Operating well under-pressure, multi-tasking.
  • Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.

Advantages

  • Proven experience supporting customers in the Middle East (ME) region
  • Experience in SRE/DevOps
  • Experience in Linux script languages (PERL, shell)

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.

AlgoSec

About AlgoSec

AlgoSec, a global cybersecurity leader, empowers organizations to securely accelerate application delivery up to 10 times faster by automating application connectivity and security policy across the hybrid network environment.

With two decades of expertise securing hybrid networks, over 2200 of the world's most complex organizations trust AlgoSec to help secure their most critical workloads.

AlgoSec Horizon platform utilizes advanced AI capabilities, enabling users to automatically discover and identify their business applications across multi-clouds and datacenters, and remediate risks more effectively. It serves as a single source for visibility into security and compliance issues across the hybrid network environment, to ensure ongoing adherence to internet security standards, industry, and internal regulations.

Additionally, organizations can leverage intelligent change automation to streamline security change processes, thus improving security and agility.

Learn how AlgoSec enables application owners, information security experts, SecOps and cloud security teams to deploy business applications faster while maintaining security at www.algosec.com.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Ridgefield Park, New Jersey
Year Founded
2004
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