Siemens

Technical Support Engineer / Customer Care for Medium and High Voltage Protection (m/w/d)

Siemens  •  Erlangen, DE (Onsite)  •  2 hours ago
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Job Description

Job ID

522823

Posted since

18-Sep-2026

Organization

Smart Infrastructure

Field of work

Customer Services

Company

Siemens AG

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

  • Erlangen - - Germany

Knowledge for the world of tomorrow.

We develop networks that supply our cities more smartly with light and heat, and we are experts in automation and digitalization within the process and manufacturing industries. For these and many other future projects, we need bright minds who actively contribute their skills and creativity. People like you! Help us tackle the most exciting challenges together and implement what matters. What we offer you is the chance to truly make a difference. So, what are you waiting for? Take the next step in your career with us and join our team!

What we offer you:

  • An attractive remuneration package
  • Access to Siemens share plans
  • 30 days of paid vacation and a variety of flexible work schedules that allow time off for you and your family
  • 2 to 3 days of mobile working per week as a global standard
  • Flexible training opportunities for both your professional and personal development that you can tailor to your interests
  • Diverse health and wellness offerings
  • A work environment where you can contribute with your whole personality and truly feel like part of Siemens
  • Barrier-free locations

Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here.

The individual benefits are subject to regulatory, contractual, or corporate conditions.

Change the world of tomorrow with us:

  • You confidently apply your deep technical expertise in protection technology for medium- and high-voltage systems. Your spectrum ranges from transmission lines and busbars to transformers and complex rotating electrical machines.
  • You take full responsibility for technical inquiries—from standard cases to highly complex, system-critical issues. You drive the process to a successful conclusion while actively optimizing collaboration between customers and internal stakeholders, including R&D, Product Management (PLM), Project Execution, and Sales.
  • You utilize our extensive laboratory facilities for digital protection and substation automation to replicate complex customer issues under realistic conditions. You develop sustainable solutions and corrective measures rather than just providing workarounds.
  • You coach junior colleagues and actively share your knowledge to elevate the level of technical excellence across the entire team.
  • You proactively drive the achievement of our performance targets. Through your work, you measurably increase Customer Satisfaction (CSI) and the Net Promoter Score (NPS), strengthening the market position of Siemens Global Customer Care.

Your profile for "Empowering the Future":

  • Education: You hold a Master’s degree in Electrical Engineering or Power Engineering and have first professional experience. Alternatively, you have a Bachelor’s degree combined with extensive, relevant professional experience.
  • Experience & Skills:
  • Ways of working:
  • Languages: You are business-fluent in English, German is a plus. You can prepare and present complex technical matters appropriately for different target groups—from on-site technicians to senior management.

You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!

At Siemens, we believe that feeling valued and included is the foundation for doing great work. That’s why we aim to create an inclusive workplace where everyone feels a sense of belonging, and where individual perspectives and experiences are celebrated. Our commitment to fairness and respect extends to every applicant.

As an equal opportunity employer, we welcome applications from individuals of all backgrounds and particularly encourage applications from persons with disabilities.

About us

At Smart Infrastructure Electrification & Automation our mission is to develop innovative and sustainable solutions that save energy and reduce the carbon footprint of buildings, infrastructure, and industries. We enable the transition to a sustainable energy system, while ensuring a reliable and affordable energy supply. That's why we are committed to creating a greener future and transforming the way we live and work.

www.siemens.de/careers – if you would like to find out more about jobs & careers at Siemens.

FAQ – if you need further information on the application process.

Siemens

About Siemens

Siemens AG (Berlin and Munich) is a leading technology company focused on industry, infrastructure, mobility, and healthcare. The company’s purpose is to create technology to transform the everyday, for everyone. By combining the real and the digital worlds, Siemens empowers customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more livable, and transportation more sustainable. A leader in industrial AI, Siemens leverages its deep domain know-how to apply AI – including generative AI – to real-world applications, making AI accessible and impactful for customers across diverse industries. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. In fiscal 2025, which ended on September 30, 2025, the Siemens Group generated revenue of €78.9 billion and net income of €10.4 billion. As of September 30, 2025, the company employed around 318,000 people worldwide on the basis of continuing operations.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Munich, DE
Year Founded
Unknown
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