Job Description

Do you love leading and motivating others to achieve a goal?

Do you relish the prospect of working with cutting-edge energy products?

Partner with the best

Baker Hughes stands as a leading global energy‑technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future

Fuel your passion

The Technical Support Engineer ensures Baker Hughes can deliver flawless execution through involvement in pre-planning, job execution, and post job analysis. This position delivers a technical job program that maximizes our opportunity to meet the job objectives in line with the contract terms and conditions. This position works seamlessly together with the Service Delivery Coordinators and other resources across organizational boundaries to ensure all aspects and constraints of the application is understood and has been considered.

As a Technical Support Engineer , you will be responsible for:

• Working with the assigned Service Delivery Coordinator/Salesman to understand the clients well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract etc…)

• Performing offset well / similar job analysis to understand application hazards and incident potential

• Working together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services has been considered

• Designing a job program, including risk mitigation plans and contingency plans, that can meet the clients objective and maximize revenue potential and future job assignments for Baker Hughes

• Working with the Service Delivery Coordinator/Salesman to ensure any risk of meeting the clients objective is communicated to the client using the appropriate channels/processes for the respective client

• Accurately documenting any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes.

• Providing on-demand support in accordance with product portfolio or on-call schedule for job execution

• Comparing job as planned versus job as executed and document any lessons learned to ensure opportunity for continuous improvement . Case Worker for Field Incidents related to products / services

• Ensuring investigation is in line with the latest process for failure investigations and considers the end to end process, from job planning, preparation, execution in order to determine the incident root cause and drive appropriate corrective actions to enable flawless execution

• Ensuring timely incident management to enable fast customer issue resolution and cash collection

• Advise on product improvement opportunities for repetitive component / product failures

• Being responsible for providing sales support and product application recommendations

To be successful in this role you will:

• Have a minimum of Bachelor’s degree in science, technology, engineering or mathematics

• Minimum 3 years of relevant work experience

• Excellent leadership, interpersonal, influencing and planning skills.

• Ability to manage, develop, coach and mentor teams across organizational boundaries

• Ability to be on call outside of normal business hours

• Demonstrated ability to work in a global matrix organization

• Thorough understanding of P/L and technical job planning requirements

• Excellent communication and presentation skills with excellent organizational, analytical and problem solving skills

• Must have the ability to travel (typically travel to rig sites, customer facilities, meetings, etc.) 

• Significant operational experience

• Comfortable presenting in front of an audience of experienced peers

• Rig site drilling optimization experience is a definite plus

• Ability to learn and use various computer tools to prepare data and visualizations for analysis

• Ability to work independently 

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Specialist - Technical Support Engineering