Introduction
Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.
- Able to solve technical issues in Positioning competency.
- Picking up another competency (Handling) will be required at a later stage.
- Provide 7x24 on-call support (on-site when necessary) to the 1st line team during escalation.
- Engage with GSC or Factory support (D&E, Service Engineering, etc) effectively during escalation and maintain the relationship with related peer groups (e.g. TS engineers from other countries).
- Lead in technical escalations in terms of defining Deterministic, Future Looking Action Plan (DFLAP) and communicating clearly with all stakeholders.
- Attend customer meetings together with fab team when necessary.
- Involve in various projects and continuous improvement initiatives from both internal and external customer.
- Perform specialized technical services to Sales and / or other departments or (internal) customers, function as a point of technical expertise.
- Keep up with relevant developments in own specialist field, teach others in own field of expertise.
- Actively share information and Best Known Methods (BKM) within local organization and peer groups.
Personal attributes:
- Strong logical thinking, problem solving skills, attention to details and a quality mindset.
- Good professional communication and presentation skills with all internal and external stakeholders.
- Possesses strong will to keep pushing himself/herself to achieve more and exceed expectations.
- Proactive attitude and open mindset towards learning and self-growth.
- Excellent teamwork and strong ownership are mandatory.
- Flexibility is highly appreciated, given the dynamic business environment in the local team.
- Able to withstand high stress and work independently during escalations.
Education
- Degree or Diploma in Electronics / Electrical Engineering/Mechatronics
Experience
- At least 2-3 years' working experience for Diploma holders (semiconductor industry preferred)
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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Who are we?
ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world.
What do we do?
We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips.
Who are our people?
While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward.
If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be.
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