Job Description

At IMS Nanofabrication, we shape the future — one nanometer at a time. Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor technology Our cutting-edge mask writers power the world's most advanced chip manufacturing, making high-performance smartphones, PCs, and data centers possible. By pushing the boundaries of nanofabrication, we enable innovation at the smallest scale — driving progress on a global level.

You are passionate about solving complex technical challenges and supporting customers in a high-tech environment. As a Technical Support Engineer, you will analyze system performance, investigate technical issues, and work closely with engineering teams to deliver effective solutions.

Your responsibilities:

• Provide 2nd Level Support for complex technical issues and customer escalations
• Analyze system data, logs, and performance metrics to identify root causes
• Troubleshoot and resolve technical problems and system aborts
• Create, maintain, and track support tickets
• Collaborate with hardware, software, and engineering teams to drive issue resolution
• Participate in on-call support and tool operation when required
• Support process improvements, documentation, and training initiatives

Qualifications

• Technical degree in Engineering, Physics, Mechatronics, Computer Science, or a related field
• Strong analytical and problem-solving skills
• Experience in technical support, troubleshooting, or a similar engineering role
• Ability to interpret technical data, log files, and system performance indicators
• Structured, independent, and customer-focused working style
• Excellent communication skills and very good English proficiency
• Willingness to participate in an on-call rotation
• Ideally, experience in the semiconductor, high-tech, or manufacturing industry
• Familiarity with ticketing systems and root cause analysis methodologies is an advantage
• Experience working in international and cross-functional teams is a plus

Additional Information

What you can look forward to:

• Career & Development: Exciting opportunities to grow professionally and personally - in an international environment
• Team Culture: Dynamic, collegial and open to new ideas - together we are writing the future
• Flexibility: Flexible working hours, the option to work from home and workation
• Catering: Fresh fruit and drinks right in the office and a subsidized canteen within walking distance
• Mobility: Very good public transport connections and discounted parking with direct access from the office to the garage
• Opportunity to travel: you may occasionally travel to our customers in Asia and the USA
• Health & well-being: Company doctor and psychologist - support for your health
• Bonus program: All employees benefit from our success - together we achieve more
• Job bike: Environmentally friendly commuting and staying fit - with us you can lease your bike at a reasonable price
• Events & team building: Summer party, business run, cool team events - we celebrate our successes together
• Employee discounts: From car washes to wellness days - benefit from many discounts

With us you will receive an attractive annual gross salary from 53.000,- € (plus bonus, KV Metallgewerbe). Depending on your experience, this can also be higher.

No matter where you are from, how you live, what you believe in - we look forward to receiving your application! What counts for us is the person, not the label. That's why we welcome your unique perspective.

We are committed to equal opportunities and want all applications to be assessed with an open mind. You are welcome to remove your personal information such as age, origin etc. from your CV. We don't need a photo either. This way we can concentrate on the essentials: your qualifications and experience!