Think Future Technologies

Technical Support Engineer (AlgoSec)

Think Future Technologies  •  Gurugram, IN (Onsite)  •  2 days ago
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Job Description

We are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide.

Roles & Responsibilities:
• Supporting our global customers via email, phone, and webcasts, guiding  customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
• Maintaining and updating the knowledge base, participating in the buildup of the support organization.
• Introducing support methodologies, tools and more.
• Working in tight integration with the global support teams as well as with  R&D, Delivery and Product management.

Qualifications: 
• At least 3 years previous experience in similar position, in a software company
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet,
etc.)
• Experience in Linux/UNIX environments.
• Experience in support of network security software products.
• Experience in SRE/DevOps – Major advantage.
• Excellent written and verbal communication skills in English.
• Willingness to work at irregular hours, to support our customers world-wide; we are a
24x7 Support operation.
• Independent, resourceful, problem-solver, result oriented.
• Team player, pleasant and with a high level of integrity.
• Operating well under-pressure, multi-tasking.
• Excellent interpersonal and representational skills.
Think Future Technologies

About Think Future Technologies

Think Future Technologies (TFT) is a leading global technology solutions provider, empowering businesses of all sizes to achieve their digital transformation goals. Founded in 2006, TFT has 17+ years of experience and 550 skilled engineers. Besides our headquarters in Gurgaon, India, we have offices in the US, Mexico, Israel, Dubai, and Europe. Our industry-leading partnerships with Microsoft Gold, Provar, Salesforce, and Selenium ensure high quality. We foster a vibrant and supportive environment that prioritizes employee well-being and professional development. With our global presence, we offer a comprehensive understanding of diverse business needs and cultural nuances.

Our Services:

Product Engineering as a Service (PEaaS): We develop your idea from concept to launch.

Enterprise Solutions: Our CSM, DevOps, and talented Designers streamline operations and improve user experience.

Advanced Technologies: We automate tasks, protect data, and grow businesses using AI/ML, RPA, IoT, and Embedded Solutions.

Enterprise Products with Managed Services:

AutomationTwin (RPA): www.automationtwin.com.

Rapidly automate enterprise level business workflows in a cost-effective manner

CloudifyTests: www.cloudifytests.io.

Scale automation testing on on-prem and/or cloud infrastructure

SimplifyPath: www.simplifypath.com.

Effortless and swift configuration for seamless integration with diverse IT and business applications

SelfBest: www.self.best.com

High-performance product designed to ensure successful completion of tasks on the path to larger goals

TFT.AI: https://tft.ai/

TFT.AI's DIY AI platform uses NLP and Generative AI to boost efficiency and give businesses a competitive edge. The platform opens up AI/ML applications, known as Features, and provides a simple interface for accessing REST API services, known as Steps.

For more details, please, contact: info@tftus.com

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Gurgaon, IN
Year Founded
2006
Website
tftus.com
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