Technical Support Engineer
法兰克福
全职
客户关系
职位描述
As a Technical Support Specialist, you will handle more complex technical inquiries and support customers with advanced troubleshooting: - Handling technical customer inquiries as part of 2nd-level support via ticket system, phone, and live chat - Diagnosing and resolving hardware-, software-, and application-related issues - Supporting customers with installation, setup, calibration, and troubleshooting - Clearly documenting support cases and ensuring solution-orieinted follow-up or escalation - Working closely with General Customer Service, Service Operations, and internal technical and quality teams
职位要求
Languages - Excellent German skills (written and spoken) - Good English skills - Chinese is a plus, but not required Qualifications - Solid technical understanding (e.g. mechanics, electronics, software, or similar technical products) - Experience in technical support, after-sales service, or a related role is an advantage - Structured, analytical, and solution-oriented working style Personality - Customer-focused with a strong technical problem-solving mindset - Team player who can also work independently and responsibly - Calm and professional when handling complex or time-sensitive cases Location: Frankfurt, Germany (on-site)
投递
Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.
Our Team
Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.
