Abou Ghaly Motors

Technical Support Engineer

Abou Ghaly Motors  •  Arab Republic of Egypt (Onsite)  •  7 days ago
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Job Description

  • Provide technical assistance to all the technical staff (Engineers &technicians) and all after sales department such as service advisors and parts department.
  • Provide troubleshooting assistance to all technical staff of all branches via phone, email, and remote service support tools.
  • Creating, tracking, and monitoring all the technical reports of product concerns and announcing the solution issued by the manufacturer to all technical staff.
  • Announcing the up-to-date technical service bulletins, recalls, and technical news published on technical website to help the technical team fix complicated concerns with less repair time and high quality.
  • Issuing monthly Recall Progress situation reports.
  • Understand all current and legacy products and deal with all pertained concerns.
  • Creating and modifying the scheduled maintenance tables according to manufactures' updates and following up on their correct applications in quick maintenance department high quality.
  • Provide dedicated–specific technical training to new hiring engineers and technicians related to scan tools applications and the different systems in the vehicles according to full cooperation with the training department.
  • Assist in saving and updating all required special tools and teach the technical staff the proper application of the special tools.
  • Visiting the other branch and issuing a visit report email.
  • Updating software of the diagnostic scan tools so they can deal with the different up-to-date systems equipped to the vehicles.

Requirements

  • Bachelor’s degree: graduated from automotive engineering department.
  • 1 year at least of experience.
Abou Ghaly Motors

About Abou Ghaly Motors

Established in 1980, Abou Ghaly Motors Group has been the home for some of the world’s most renowned Automotive brands, developing an unmatched reputation of distinctive customer experience. Customer centricity, technology and deep local knowledge have been “the” vital ingredients in our recipe to distinctiveness, providing our customer with the inimitable experience they deserve.

The very early beginnings of the Group led the way to the introduction of the “authorized agent/dealer” concept in the Egyptian market, when the Group was one of the first to be appointed as official agent for several new Automotive brands launched in Egypt back then. This setup played a pivotal role in the success of this new experience in the Egyptian market and since then, the name “Abou Ghaly Motors” has been intimately associated with the success of new brands’ introduction to the Egyptian market. Today Abou Ghaly Motors Group represents Maybach ® Mercedes Benz ®, Alfa Romeo®, Chrysler®, Jeep®, Dodge®, Ram®, Subaru®, Geely® Petronas® London Cab® and SIXT Car Rental brands in Egypt.

A diverse fabric of brilliant people constitutes our “Leaders of the Future”, the combination of fresh young talents and well-rounded experienced veterans work together every day to deliver on our customers’ promise while growing our business, and our organization. The group has a solid line-of-site to our vision for the future, and all what it takes to grow the business more than three folds over the coming five years; Group's Brand strength, the heritage and relationships with the right customers and partners, the extensive data, technologies, vertical-integrations and synergies between sectors, the future plans, market insights, our growth drumbeat and our people, all confirm our ambitious projections for the future.

Industry
Automotive & Mobility
Company Size
501-1,000 employees
Headquarters
Cairo, EG
Year Founded
1980
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