Job Title: Technical Support Engineer
Location: Veghel
BLM Group Benelux supplies high-end machines for tube and sheet metal processing. We work for customers in metalworking, mechanical engineering and supply in the Benelux. We are part of BLM Group from Italy. From Veghel we work independently, with the support of specialists and the factory in Italy. The number of machines at customers continues to grow. That's why we're looking for a Technica! Support Engineer.
As Technical Support Engineer helps your customers and our own Field Service Engineers in the event of malfunctions. You analyze technical reports and you look at controls, electrical diagrams and machine data. In addition, you consult with colleagues from service and with specialists of the factory in Italy in the event of complex breakdowns.
You record malfunctions and solutions and share findings with Service Engineers in the Benelux and with Engineers from the factory in Italy. A lot of contact is by telephone or online, sometimes you look at a machine on location.
https://www.talentnetwerknederland.nl/vacature-technical-support-engineer-blm-groep-405
8.15 a.m .
You arrive at the office in Veghel. With a few colleagues, you talk about an interesting malfunction last week at a customer in Belgium.
8.30 a.m .
A customer has a problem with the software of his machine. You log in remotely to watch. You analyze the message and view the machine data and settings. The cause is not immediately clear. You collect the necessary data and send it to the specialists in the factory in Italy.
10.30 a.m .
A customer calls with a question about replacing his server. You discuss what is technically needed and what steps are involved. Together you plan a Teams meeting for next week to go over this further.
Then you help another customer with a question about a new installation and you think along with a programmer at a customer about the best way to cut a product.
12.15 p.m .
Time for lunch.
13.00 hrs
After lunch you see that there is a response from the engineers in Italy to the question you had put out this morning. You call the customer and log in remotely again to watch. Together you test the proposed solution. The machine is working as it should. You record the solution in the ticket system.
2.30 p.m .
Via a remote connection, you can watch a machine at a customer's site. You analyze the report, check the settings and help the customer get back on track.
15.00 hrs
A colleague from sales asks if you can take a look at a request for three new machines at a customer in the west of the country. The customer has a number of technical questions about the application and configuration of the machines.
At the end of the day, you update your tickets and make sure that all information is correct in the system.
17.00 hrs
Your working day is over.
Job Function: Customer Service
BLM GROUP is a global partner for metal processing: whether it's disc cutting or laser cutting, tube bending and forming, or robotic laser welding, we offer our customers cutting-edge solutions for every production environment.
At the core of this wide range of solutions are specialized industrial entities (BLM, Adige, Adige-sys, BGS), each with a high level of expertise and professionalism developed over more than 60 years of dedication and technological innovation.
With over 1,000 employees, BLM GROUP is proud to represent "Made in Italy" around the world, thanks to its international offices and its partnership with Hypertherm.
Worldwide, the selection process is managed directly by the Recruiting team in collaboration with department managers, ensuring a successful outcome for both the Group and the candidates.
The innovative drive behind our products is reflected in the continuous training we offer to all our employees—tailored to individual needs and guided by Group-wide principles. Every company member is encouraged and trained to perform their tasks with a clear understanding of the impact their contribution makes.
We are BLM GROUP: https://youtu.be/EpiQjS1Y2PI
