Job Description

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management

ESSENTIAL
· Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources.
· Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
· Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
· Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
· Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
· Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
· Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
· Identify, Evaluate, and Interpret trends for detailed analysis of data.

NON-ESSENTIAL
· Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
· Undertake continuous improvement training programs and specific projects as instructed by management.
· Assist Engineers with all technical support functions.
· Handle escalated queries from Administrators.
· Assist with any other duties as and when required.

Safety
· Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
· Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
· Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.

Other
· Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
· Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.

⁠ REQUIRED
· B. Tech in Electronics /Electrical/Mechanical Engineering
· Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
· Knowledge of MS-Office and computer fundamentals
· Must be willing to Work from office as and when needed.

DESIRED
· 0-1-year experience in Support Operations

Knowledge, Skills, Abilities and Other Characteristics
· Excellent Verbal & Written Communication Skills in English
· Creative thinking and teamwork skills
· Possessing a proactive, positive, “can-do” attitude
· Gives and receives constructive feedback.
· Able to perform multitasking.
· Ensures that others involved in a project or effort are kept informed about developments and plans