About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!
If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.
Purpose of role
We’re looking for a driven and enthusiastic colleague to join our team and support our Transsmartproduct. In this role, you’ll solve complex challenges in a fast-moving, tech-driven environment, making a tangible difference for our customers.
We need a proactive problem-solver who thrives under pressure and stays dependable when the pace picks up.
About you
You communicate easily and thrive when working with others
You love diving into problems and sticking with them until you find a solution
You’re persistent, analytical, and bring a sense of humor to your work
Most importantly, you enjoy solving problems - it’s what motivates you every day
Your responsibilities
Be the first point of contact for customers and partners, providing clear and efficient answers or forwarding issues to the relevant internal team
Handle questions about our shipping software via phone, email, or Zendesk
Act as a key link in the supply chain, collaborating with all internal departments as needed
Ensure customers receive timely, accurate, and friendly responses
Represent nShift professionally while keeping the customer’s needs at the forefront
Requirements
Strong communication skills, able to explain technical issues clearly to both customers and developers
Curious about how IT connects with transport and logistics
Enjoys working with people across the supply chain
At least 3 years of experience supporting technical products, preferably within a SaaS B2B environment
Strong written and spoken English
Bachelor’s degree
We offer a salary range of 21,000 to 22,000 EUR gross per annum for this role.
At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
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Every second, somewhere in the world, a delivery powered by nShift is on its way. From the moment a shopper clicks “Buy” to the moment a parcel is tracked, returned, or exchanged, our technology keeps the experience moving smoothly.
We power the world’s leading Delivery & Experience Management platform, connecting retailers, warehouses, and brands to the world’s largest carrier network: over 1,000 carriers in 190 countries, powering close to a billion shipments a year. That reach, combined with our end-to-end platform, means businesses can scale fast, stay resilient in peak season, and meet rising expectations for choice, convenience, and sustainability.
Born from Northern Europe’s most advanced delivery markets, nShift today supports more than 22,000 customers, giving them the flexibility to scale at peak, the tools to reduce costs, and the confidence to keep customers coming back.
