KLA

Technical Support Engineer

KLA  •  Shanghai, CN (Onsite)  •  4 days ago
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Job Description

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Preferred Qualifications

Responsibilities:

Primary Responsibilities

TSEs respond to complex issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Provides Plan of Action (POAs) or if the depth of technical understanding requires, consults with other engineering teams, host meetings of multiple teams to discuss the technical issues in details and determine the best course of action. Must be able to clearly document troubleshooting processes and technical findings in order to provide service and postmortem reports.

Additional responsibilities may include:

  • Reporting design, reliability and maintenance problems to the appropriate engineering team;
  • Documenting and providing feedback to PSO Sustaining Eng on CIP opportunities;
  • Preparing service and postmortem reports;
  • Assist in customer installation, and upgrade of equipment;
  • Training of KT and non KT personnel;
  • Develop and document new troubleshooting procedures and BKMs;
  • Develop written procedures, standards, training material and other technical documentation;
  • Technical Support representative for new product development;
  • Backfill or over support of Field Service Engineers;
  • Lead or participate in other small projects.

Requirements:

  • Masters with 2-4 years, or Bachelors with 3-5 years of experience or equivalent combination of education and experience in engineering applications;
  • Experience in project management, conflict interest management, leading/driving multi-disciplined teams to resolve complex issues;
  • Proven ability of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions;
  • Able to Travel 20-40%.

Minimum Qualifications

Requires a minimum of 2 - 4 years of related experience

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA Please ensure that you have searched KLA’s Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

KLA

About KLA

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

Visit us at: www.kla.com

Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.

Industry
Hardware & Semiconductors
Company Size
10,000+ employees
Headquarters
Milpitas, California
Year Founded
Unknown
Website
kla.com
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