Futurex

Technical Support Engineer - 3rd Shift

Futurex  •  Texas (Hybrid)  •  5 months ago
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Job Description

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 3rd shift from 12:00 am - 8:00 am (CT). This position is hybrid (on-site and remote) at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.

RESPONSIBILITIES INCLUDE:

  • Provide ongoing technical support and guidance to Futurex’s global customer base from 12:00 am - 8:00 am CT
  • Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
  • Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
  • Train customers on the Futurex product line and data security best practices
  • Help develop customer IT environments and provide project management services for custom initiatives
  • Write and maintain technical documentation released to the public
  • Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements

REQUIREMENTS

  • 3-5 years experience in a related IT field
  • Bachelor’s degree in cybersecurity, or a technical and/or business related major
  • Broad information technology background
  • Strong communication skills
  • Strong problem-solving skills
  • Flexibility to assist in several different departments of the company

STRONGLY PREFERRED

  • Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
  • Experience with TCP/IP networking
  • Experience with multiple architectures and platforms
  • Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
  • Experience with technical support, sales, or quality assurance

Benefits

  • Competitive compensation and opportunities for advancement
  • Opportunity to travel to worldwide destinations
  • Health, dental, vision, life, and short/long-term disability insurance
  • Paid vacation, holidays, and sick leave
  • Complimentary gym membership on Bulverde campus
  • Retirement plan with employer contribution match
  • Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
  • Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
Futurex

About Futurex

For over 40 years, Futurex has been an award-winning leader and innovator in the encryption market, delivering uncompromising enterprise-grade data security solutions. Over 15,000 organizations worldwide trust Futurex to provide groundbreaking hardware security modules, key management servers, and cloud HSM solutions. Futurex maintains an unyielding commitment to offering advanced, standards-compliant data encryption solutions, including:

• Hardware security modules (HSM) for general purpose, payments, CloudHSM, and post-quantum environments

• Enterprise key management and data protection including cloud key management (BYOK/EKM), IoT key injection, tokenization, database encryption, and file encryption

• PKI and certificate authority solutions for document & code signing, offline root, issuing CA, EMV CA, and IoT PKI management

• Cryptographic and key management offloading for hundreds of common applications, cloud services, and network appliances

• Advanced automation, monitoring, and orchestration platforms for large, distributed fleets of HSMs.

Throughout every facet of our organization, we focus on providing exceptional customer service, best-in-class technology, and cost-effective solutions for our customers. Our dedication to meeting the growing business needs of our global customers and partners is exhibited by the continuous expansion of our innovative products and services.

Futurex is headquartered outside of San Antonio, Texas, with regional offices worldwide and over a dozen data centers across five continents. Through our results-oriented engineering culture, we have provided many of the world’s top enterprises with custom solutions supporting aggressive timelines to market.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Bulverde, Texas
Year Founded
1981
Website
futurex.com
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