Silverfort

Technical Support Engineer

Silverfort  •  New York (Onsite)  •  17 days ago
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Job Description

Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.

Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.

We are looking for a Technical Support Engineer to join our growing team. In this role, you will work with our customers to resolve technical issues and help them successfully use the product. You will also work closely with R&D, Customer Success, and Sales teams to improve our product and technical processes. You will be focused on East Coast hours.

Responsibilities

  • Be first in line to analyze and troubleshoot incoming technical issues from our customers via email and Zoom sessions
  • Provide technical how-to and best practices to ensure proper implementation of Silverfort platform, you will own and monitor issues from the start to resolution
  • Work closely with the R&D teams, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationship with customers all around the world
  • Provide timely information to customer-facing teams to improve overall customer satisfaction
  • Create and improve internal knowledge base articles
  • Work directly with management to create and improve current support procedures

Requirements

  • 3+ years of experience in global Customer Support
  • Proven experience working with external customers
  • Excellent knowledge in Networking - a must
  • Cyber Security or Identity/Authentication background preferred
  • Proven knowledge working with Linux and Windows environments
  • Experience working with Active Directory
  • Experience working with ticketing and support systems
  • Ability to work in a fast-paced and changing environment.
  • Ability to take initiative and adapt
  • Ability to perform under pressure within a positive work culture
  • Willingness to travel around 10% of the time
  • Creative thinker and an amazing team player
  • Need to be comfortable working East Coast hours
  • Ability to cover on-call shifts as needed
  • Located in EDT or CDT time zones
Silverfort

About Silverfort

Silverfort is on a mission to bring identity security everywhere, and allow organizations to operate without fear or disruptions. Fueled by a belief that enterprises and their identity teams deserve better, we found a way to break down the silos of identity security—eliminating the critical gaps and blind spots left behind by a patchwork of point solutions.

After years of research, we found a way to break free from these limitations. Silverfort created the only end-to-end identity security platform that secures all identities—humans and machines, on-prem and in the cloud. Our patented Runtime Access Protection (RAP) technology seamlessly integrates with the entire IAM infrastructure and secures it from within with unmatched visibility, analysis, and inline enforcement of security controls. This innovative approach brings protection to all resources in all environments, including ones that were previously impossible to secure, such as legacy systems, service accounts, command-line tools and IT/OT infrastructure. Finally, enterprises can stay ahead of the evolving identity threats, minimize their attack surface, stop breaches before they can spread, close compliance gaps, and break free from countless limitations and endless efforts.

Silverfort is the identity security platform the industry deserves, earning us the trust of more than 1,000 leading organizations, including several Fortune 50 companies. 

This is identity security done right.

Join Silverfort, and be part of a team that’s pushing the boundaries of identity security—no compromises, no blind spots, no limits.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Plano, Texas
Year Founded
2016
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