Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence
We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.
Why join us?
The Mission We are the first to bridge traditional API Management with the new frontier of AI Agent Security
The Momentum A high-growth Leader - combining market credibility with startup speed
The DNA We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure
Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.
We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. Gravitee is the natural force of connection within the API space join Gravitee.io and connect with your ideal opportunity.
As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organisation and highly technical, the right candidate will enjoy problem solving with our clients in highly specialized and technical ways. Gravitee clients are the end-users of our platforms and are as technical as you are!
At Gravitee, impact isn’t abstract, it’s visible. In this role, you will:
Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
Prioritising issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
Being innovative within the team and with customers to help improve processes and tools
3+ years of relevant experience in a previous hands-on Level 2 Technical Support
3+ years of experience with REST and RESTful APIs
Eager learner, ready to dig into many technical areas
Networking/web architectures including HTTP
Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) or containers (Docker, Kubernetes, AWS, etc.)
Previous experience with trace analysis, debugging, and JVM troubleshooting is a plus
At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.
You’ll do well here if you:
Care deeply about quality, clarity, and impact
Are curious, adaptable, and excited by emerging technologies like AI
Take ownership and follow through
Value collaboration, openness, and continuous improvement
Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most.
At Gravitee, we invest in humans, not just roles.
Salary up to $100k
Excellent medical coverage to keep your body and mind healthy
Pension or 401k program options for all locations
25 days holiday/vacation in addition to in-country national holidays as well
3 mental health days per year with an allowance toward a mood-boosting activity of your choice
Birthday off to celebrate your day
Learn and grow with our professional development allowance to be used to benefit your career
Quarterly outings and an annual off-sites in exciting locations!
Hybrid work culture
Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector
A meaningful, progressive, global company culture that is as fun as it is hardworking
Endless growth opportunities
At Gravitee, we believe diverse perspectives make better products and stronger teams.
At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
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Gravitee is how you can finally manage event streams and agentic AI as securely and easily as traditional APIs – and bring together all your APIs in one place, no matter the gateway, broker or agent. Companies want to share more event-driven data than ever, but constant constraints – from security concerns to inflexible tech, to a lack of discoverability and more – keep getting in the way. But when you can bring all your APIs together, build your API program without limits, and be ahead of where APIs are going, you can hold nothing back. That’s why 100+ global organizations rely on Gravitee, and it’s why we’re a leader in the 2024 Gartner Magic Quadrant™ for API management.
