Saviynt

Technical Support Engineer

Saviynt  •  United Kingdom of Great Britain and Northern Ireland (Remote)  •  1 month ago
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Job Description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com
Due to the nature of the UK Government projects this role supports, this position is classified as a Reserved Post. In accordance with the Civil Service Nationality Rules, paragraph 1 of Schedule 23 and paragraph 5 of Schedule 22 of the Equality Act 2010, we can only accept applications from persons with UK residency (at least five years).
Successful candidates must undergo National Security Vetting (NSV). This role requires Security Check SC level clearance as a minimum. Any offer of employment is strictly conditional upon the candidate successfully obtaining and maintaining this clearance.
To meet the vetting criteria, you will be required to have been resident in the UK for a minimum of 5 years immediately prior to your application. Failure to obtain clearance or a lapse in residency history may result in the withdrawal of the employment offer, and you will not be entitled to any compensation from Saviynt as a result.
In line with the Immigration, Asylum and Nationality Act 2006, all shortlisted candidates will be required to provide original documentation verifying their Right to Work in the UK and their British Citizenship during the initial interview stage. We conduct thorough Baseline Personnel Security Standard (BPSS) checks as a precursor to all higher-level clearances.

WHAT YOU WILL DO:

  • Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions
  • Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA)
  • Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs)
  • Identify, debug, and troubleshoot break-fix issues through to full resolution
  • Respond to and resolve issues within agreed service-level agreements (SLAs)
  • Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings
  • Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency

WHAT YOU BRING:

  • Strong domain expertise in Identity and Access Management (IAM)
  • Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM
  • Experience invoking REST/SOAP web services using tools like Postman
  • Database experience, including SQL and database operations
  • Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy)
  • Working knowledge of operating systems such as Linux, Unix, and Windows
  • Prior experience with integrations, and provisioning workflows across enterprise target system
  • Experience working with global customers and a strong customer-first mindset
  • Excellent written and verbal communication skills
  • Keywords: Cloud, Java, Scripting, Linux, SQL
  • Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions
If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Saviynt

About Saviynt

At Saviynt, we are pioneers in intelligent identity security solutions, dedicated to empowering enterprises to safeguard their digital environments. We aim to transform IGA by delivering innovative, cloud-first solutions that ensure security, compliance, & risk management across diverse IT landscapes, including multi-cloud, hybrid, & on-premises environments.

Our Values

Innovation: We continuously enhance our solutions to meet the evolving needs of the modern enterprise.

Customer Focus: Our customers are at the heart of everything we do. We strive to provide exceptional service & solutions that deliver real value.

Accountability: We take responsibility for our actions & deliver on our promises, ensuring excellence in every aspect of our work.

Collaboration: We believe in the power of working together & fostering an inclusive environment where ideas & innovation can flourish.

Integrity: We operate with the highest standards of ethics & transparency, building trust with our customers, partners, & team members.

Our Mission

Saviynt’s mission is to provide intelligent, cloud-first identity governance & access management solutions that enable organizations to achieve Zero-Trust security. We aim to simplify the complexity of identity security by providing deep visibility & seamless integration across all IT environments.

Our Goals

Enhance Security: We help organizations protect their most critical assets from cyber threats by leveraging advanced identity governance & access management solutions.

Ensure Compliance: Our solutions meet stringent regulatory requirements, helping organizations maintain compliance effortlessly.

Drive Efficiency: We enable organizations to streamline their identity management processes through automation & intelligent analytics, reducing costs & improving productivity.

Foster Innovation: We are committed to staying at the forefront of technology, continually evolving our solutions to meet the demands of the digital age.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
El Segundo, California
Year Founded
2010
Website
saviynt.com
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