Job Description

Closing Date for Application:

Saturday 18/04/2026

Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way.

Backed by lifetime technical support and award-winning customer service, our bespoke heating systems are precisely designed for our customers' projects, so they feel the difference.

Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans.

The Role

In this role you are accountable for the after sales care and technical support services for Nu Heat customers.

Using your excellent customer service skills and technical knowledge you will be able to ensure that we are available when our customers need us whilst focussing on resolving queries first time and finding solutions for technical faults.

You will be an organised individual armed with outstanding customer service skills and technical knowledge who will be self-motivated to deliver quality at pace whilst putting the needs of the team above your own to ensure that queries are answered correctly first time and that we are available when our customers need us.

As a technical expert, you can expect to be called on to support the design of Nu Heat systems as well as using your expertise to provide support to internal customers when required to do so.

You will be self-motivated with a desire to learn, seek knowledge and take on new challenges demonstrating the Nu-Heat values in your interactions both with colleagues and customers. Nu-Heat will help you to develop your skills through internal and external courses, job specific training and coaching as well as opportunities to experience other areas within the business where appropriate.

Working Style: 9:00 - 17:00 (8:00 - 16:00 one day per week).

Hybrid 3 days in office, 2 days WFH (on-site full time during probation period).

Responsibilities

• Represent the Nu-Heat brand in all customer interactions

• Provide internal & external customers with a high level of technical support via multiple channels

• Understand the design and operation of all Nu Heat products

• Support installations through timely and accurate advice

• Troubleshoot problems to ensure longevity of supplied systems

• Provide advice on the components and spare parts required for all systems

• Understand designs and heat loss assessments of properties

• Produce quotations and sales orders ready for shipment

• Check installations against the design, and docking drawings

• Provide advice on related products such as Microgeneration certification, Government funding and Engineer bookings

• Manage the returns process ensuring that company policy is adhered to

• Provide support to colleagues queries

• Actively making improvement suggestions to process, product or service

The Person

• Excellent levels of customer service

• Excellent time management and organisation skills

• Excellent written and verbal communication

• Excellent PC skills including Microsoft applications, Teams, and web based CRM systems

• Able to work in a calm and methodical manner

• Able to work on your own initiative without supervision

• Need to be flexible and adaptable to meet the needs of the business

• Able to work individually and as part of a team

• Building Services (plumbing and electrical) industry knowledge would be advantageous

• Installation/site experience within a plumbing or electrical field would be an advantage

The Benefits

• 23 days holiday

• Pension contribution matched up to 8%

• Life Assurance 3x base salary

• Genuit sharesave scheme

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.