Our client is a global fintech platform for businesses. They help companies around the world open business accounts, issue cards, and make international payments — both in fiat and cryptocurrency.
We are currently looking for a Technical Support Engineer who will help build efficient support processes, quickly resolve client requests, and contribute to improving the product at every stage.
Support users across all products, from API implementation and integrations within our BaaS ecosystem to configuring White Label solutions.
Handle common client questions, including how cards work, applicable limits, how to use platform features, APIs, and additional BaaS modules.
Structure solutions by creating clear guides, building a knowledge base, and improving internal documentation.
Analyze and reproduce bugs, identify potential solutions, and escalate critical issues to the development team.
Process requests through the ticketing system, improve support workflows, and contribute to developing internal tools.
Collaborate with engineering, analytics, and product teams to resolve technically complex cases quickly and accurately.
Experience working in fintech, crypto products, or B2B platforms.
Basic programming knowledge or QA experience, understanding how APIs work, and being comfortable working with them (Postman, curl, log analysis).
Understanding the fundamentals of banking and payment systems.
Experience in using ticketing systems such as Zendesk, Intercom, or similar.
You actively use AI tools in your work — writing prompts, generating documentation, and automating routine tasks.
English proficiency at the B2 level or higher, allowing you to read documentation and communicate with clients.
Competitive salary and benefits package.
Fully remote work in a fast-growing international fintech startup.
Opportunity to grow into a Technical Support Lead role and help shape the team.
Competitive salary
Transparent processes, an open team culture, and support for new ideas.
At Evotym, we connect top FinTech talent with the companies shaping the future of financial technologies. From bold Web3 startups to global Payment and Crypto players, we build teams that drive results - fast, precise, and with zero guesswork.
Every Fintech journey starts with a spark, and the right people turn it into unstoppable growth.
Evotym specialises in:
✅ Recruitment Services – We connect top professionals in payments, crypto, technology, and C-level leadership with companies that need them, minimizing hiring delays and ensuring the right fit for business growth.
✅ Executive Search – Strong leadership is essential for sustainable growth. We secure proven executives with a strong track record in financial services, leaders who drive sustainable growth and long-term value.
✅ Outstaffing – Expanding your team without long-term obligations can be complex. We provide instant access to top-tier international talent, delivering flexible workforce solutions that support fast, scalable expansion without long-term commitments.
Focus on your Game.
We’ll focus on your Team.
📩 Let’s build your winning team today.
