MyOperator

Technical Support Engineer

MyOperator  •  Remote  •  2 months ago
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AI can make mistakes so check important info. Chat history is never stored.

Job Description


This is a remote position.


Job Description
​
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Key responsibility Area

  • Working on JIRA tickets for product issues raised by clients.

  • Taking API calls with clients and internal users.

  • Closely working with other teams to get the issue resolved.

  • Understanding new features and testing them for training purposes.

  • Providing product/feature related training to internal teams

  • Working on Kissflow tickets as tech support tasks.

  • Working on new ideas to make existing processes more effective and efficient


Requirements


  • B.Tech (IT) with proven Experience of 3-4 years

  • Experience in working with JIRA

  • Experience in implementing REST APIs

  • Good in Excel Reports

  • Basic understanding on SQL queries

  • Experience in Integration of Software's


Benefits


100% Remote Working
Flexible Working Hours
MyOperator

About MyOperator

MyOperator is a Business AI Operator, a category-defining platform that unifies WhatsApp, calls, and AI-powered chat & voice bots to deliver end-to-end customer communication automation.

As businesses move towards a messaging-first, always-on world, MyOperator enables teams to deliver 24/7, instant, and personalised service without tool fragmentation or engineering dependencies.

What we offer:

✅ Verified WhatsApp Business API and WhatsApp Marketing platform with automation and campaign tools

✅ Call management and contact center software with IVR, toll-free numbers, routing, tracking, and analytics

✅ Campaign management suite for Click-to-WhatsApp ads, IVR campaigns, voice blasts, and broadcasts

✅ GenAI chatbots & voicebots for multilingual, 24x7 automation

✅ Enterprise mobility solutions with virtual numbers & app-based dialer

Trusted by:

Amazon, Apollo Hospitals, Domino’s, Razorpay, TCS, PwC, EY, Tata 1mg — and 12,000+ businesses across industries for over 14 years.

Recognised for:

✅ Ease of use (Capterra)

✅ Customer experience excellence (UBS India BPO Conclave)

✅ High ratings on Google, G2, and Capterra

Contact us:

📞 +91 92129 92129

📧 hello@myoperator.com

🌐 www.myoperator.com

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Noida, IN
Year Founded
2013
Website
myoperator.com
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