Zoom Recruitment Services Ltd

Technical Support Engineer

Zoom Recruitment Services Ltd  •  Dartford, GB (Onsite)  •  3 months ago
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Job Description

Junior/Trainee Technical Support Engineer, Dartford

Main Purpose of the Job:
To provide technical support to customers and internal teams for all client products, both in the UK and internationally. This role also supports the clients staff in resolving technical queries and ensuring optimal product performance.

Main Duties for the Technical Support Role:

  • Provide technical support via telephone, email, and other communication channels to customers, distributors, engineers, and internal staff.
  • Diagnose and resolve technical issues
  • Offer guidance on installation, commissioning, configuration, and maintenance of client products.
  • Support overseas partners and customers, considering differing regulatory and operational requirements.
  • Contribute to the creation and maintenance of technical documentation, manuals, FAQs, and knowledge base resources.
  • Log support calls in the CRM system.
  • Report any product or documentation issues identified during technical support interactions.
  • Assist in the validation of new client products to ensure they meet customer requirements.
  • Help prepare and verify technical documentation for client products.

Person Specification:

  • Strong communication and interpersonal skills.
  • Basic understanding of the clients product portfolio is advantageous (full training provided for the right candidate).
  • Proficiency in MS Office (Outlook, Word, Excel).
  • Interest in and knowledge of basic electronics
  • Familiarity with software configuration tools
  • Experience in the electronic engineering sector.
  • Relevant engineering qualifications (HNC/HND or equivalent in Electrical/Electronic Engineering) or FIA training courses are desirable.

Job Specifics:

  • Working hours: Monday–Thursday: 08:30–17:00, Friday: 08:30–16:00
  • Holidays: 24 days per year, plus bank holidays, increasing with length of service

Youll be joining a business with a strong reputation, a supportive internal structure and clear opportunities for progression. They value professionalism, teamwork and continuous improvement and invest in their people to help them succeed.

If you are an ambitious professional looking for a rewarding opportunity in a dynamic and supportive environment, we would love to hear from you!

Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days please assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist employment agency supplying permanent, temporary and contract staff within the Logistics, Manufacturing and Engineering sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures.

TECHNICAL SUPPORT > SUPPORT ENGINEER

Zoom Recruitment Services Ltd

About Zoom Recruitment Services Ltd

Zoom Recruitment is an experienced independent consultancy focused on providing temporary and permanent staff to the Logistics & Supply Chain, Manufacturing, Engineering and Commercial & Office sectors.

Our dedicated team of consultants have an in-depth knowledge of what qualities to look for in candidates in order for them to become an asset to your company, and we consistently strive to surpass your expectations when it comes to placing staff within your business. All our candidates are thoroughly vetted and interviewed to assess their suitability, ensuring we provide you with the perfect person for the job time and again.

Trust is the keystone in our organisation. We understand that reliability and honesty are highly valued by our clients, and in turn we look for the same qualities in our candidates as well as practicing the same ethos within our own business. We recognise the individuality of your company and tailor our packages specifically to suit you and your needs, rest assured that any candidate presented to you will be expertly matched to your requirements.

We appreciate that in the current climate and in your business sector in general, your workload can rise and fall and your staffing needs can change rapidly. We take pride in our versatility, and are dedicated to keeping our finger on the pulse of your business to ensure that we can provide what you need, when you need it !

Finally, we focus on supplying you with a first rate and cost effective service at all times, recognising your demands and ensuring your directive is met and fulfilled.

At Zoom Recruitment, our focus is on you and your needs !

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Orpington, GB
Year Founded
2012
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