Position Responsibilities:

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  Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics.
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  Offer remote troubleshooting to service centers and customers worldwide.
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  Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements.
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  Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs.
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  Develop training materials for internal teams and partners.
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  Manage technical incidents from initial report through resolution, ensuring timely and effective solutions.
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  Track recurring issues and contribute to solutions that prevent future problems.
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  Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization.
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  Collaborate with customer support teams to ensure clear communication and excellent service.
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  Support global operations by ensuring that technical support processes meet the needs of diverse markets, adapting to regional challenges

Requirements

Position Requirements

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  Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field.
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  5+ years of experience in technical support or field engineering, preferably in the automotive, EV, or technology sectors.
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  Hands-on experience with electric vehicle systems, including battery management, drivetrains, and diagnostic tools.
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  Strong understanding of automotive systems, diagnostics, and troubleshooting.
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  Experience with vehicle diagnostic software (e.g., OBD-II, CAN bus) and remote diagnostics tools.
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  Familiarity with electric vehicle (EV) technology is highly desirable.
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  Proficiency in English is required.
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  Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
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  Strong problem-solving and analytical abilities.
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  Customer-focused and detail-oriented with the ability to handle multiple tasks in a fast-paced environment.
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  Ability to work collaboratively in a global team and adapt to diverse work culture.