Spinomenal

Technical Support Engineer

Spinomenal  •  Bnei Brak, IL (Onsite)  •  4 months ago
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Job Description

We are looking for a service-oriented Tier 1 Technical Support Engineer to join our Customer Technical Support team.

You will be a key player in our Global Production & Support department, working in a high-energy, international environment. This role is perfect for a "people person" who thrives on solving problems and enjoys being the primary technical bridge between our global client base and our internal teams. You will work as part of a distributed team across Israel, the USA, and

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About the team


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Responsibilities

  • Global Customer Support: Manage real-time Live Chats and Jira tickets for clients worldwide, providing professional, friendly, and clear assistance.
  • Web Troubleshooting: Perform front-end troubleshooting to identify display or functional issues using browser developer tools and basic web knowledge.
  • System Configurations: Master our internal tools to help customers with product setups and ongoing configuration adjustments.
  • Technical Triage: Act as the first point of contact for technical issues, diagnosing situations quickly using JSON logs and providing approachable solutions.
  • Cross-Border Collaboration: Work closely with your teammates in the USA and Tbilisi to hand over tasks, share knowledge, and maintain 24/7 production stability.
  • Proactivity: Identify recurring customer needs and contribute to a global knowledge base to improve team efficiency.

Requirements

  • Communication Guru: Exceptional English (written and verbal) is essential for communicating with international clients and a global internal team.
  • Technical Curiosity: Ability to troubleshoot web-based environments (identifying errors in browser consoles, inspecting HTML/CSS).
  • Analytical Approach: Ability to read and interpret data/logs to provide accurate answers to customer queries.
  • Service Mindset: A patient, empathetic professional who remains calm and professional during live interactions.
  • Global Team Player: High availability and flexibility to work as part of a 24/7 global operation, coordinating across different time zones.
  • Quick Learner: Capable of mastering complex internal configuration systems and product logic.

Advantages

  • Technical Toolkit: Familiarity with JavaScript, HTML, CSS, or SQL
  • API Tools: Experience with Postman (API testing) or interpreting JSON data.
  • Industry Tools: Experience with Jira or Zendesk
  • Industry Experience: Previous experience in the iGaming sector.
Spinomenal

About Spinomenal

Founded in 2014, Spinomenal is one of the fastest-growing iGaming suppliers. with more than 300 game releases so far, we thrive on being the best!

With global operations including multiple regulated markets such as Belgium, Bosnia, Brazil, Bulgaria, Colombia, Croatia, Estonia, Georgia, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Mexico, Netherlands, North Macedonia, Peru, Portugal, Romania, Serbia, South Africa, Spain, Switzerland, United Kingdom and more.

Here at Spinomenal, we understand the needs of the players by combining innovation and tradition. Our games vary on a wide range of themes and unique features to meet every player's preference.

In addition, we provide a set of promotional tools such as SpinOWheel, Mega Flash Win, and a fully customized tournament tool to help build retention and improve KPI with minimum to no cost to the operators.

So whether it's to celebrate a holiday, retain VIP players, or engage new players, we have the games and the tools to make it happen.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Israel, IL
Year Founded
2014
Website
spinomenal.com
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