Job Description

Qualifications & Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related engineering field (preferred).

• Technical: Understand the basics of Oracle Cloud Services, Kubernetes, Virtualization, Virtual Cloud Network (VCN), Load Balancer, Gateways, VPN configuration, IAM Services, Single Sign-On (SSO), OAuth, Multi-Factor Authentication (MFA), Access Management, Object and Block Storage, REST API, User and Group Management, DNS configuration, Instance Connectivity using SSH (Linux) and RDP (Windows).

• Non-Technical: Cost estimation, Quota management, Oracle account access assistance, Account sign-up troubleshooting, Oracle product and service queries.

• Certifications:
  • Oracle Cloud Infrastructure Foundations Associate certification (preferred).
  • Additional certifications such as AWS Cloud Practitioner or Microsoft Azure Fundamentals are a plus.
• Soft Skills:
  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical thinking abilities.
  • Customer-centric approach with patience and empathy.
  • Ability to multitask and remain composed under pressure in a fast-paced environment.

Key Responsibilities:

• Technical Cloud Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.

• Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.

• Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and share best practices.

• Continuous Learning & Analytical Skills: Stay updated with cloud technologies, identify support trends, and implement proactive measures to enhance service quality.

• Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.

• Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.

Career Level - IC2

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.