Salt Security

Technical Support Engineer (1)

Salt Security  •  United States (Onsite)  •  3 hours ago
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Job Description

About Salt Security

Salt Security is the leader in agentic and API security, protecting the world's most innovative enterprises from AI agent and API attacks. Agentic security is the practice of discovering and governing the relationships between LLMs, MCP servers, and the APIs that let AI agents take action. The Salt Security Agentic Security Platform secures the full agentic ecosystem, discovering all agents, MCP connections, and APIs, stopping attacks in real time, and eliminating vulnerabilities before they reach production. Salt Security was founded in 2016 and is backed by Sequoia Capital, S Capital, Tenaya Capital, Salesforce Ventures, Advent International, and other leading investors. For more information, visit salt.security.

At Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including quickly seeing the results of your work, making an outsized impact on our company, and solving diverse challenges.

Want to make a big difference? We encourage you to apply!

About the Role and You

This is a crucial role for Salt Security. We are looking for a high-energy individual who is passionate about solving critical security needs for our customers and delivering a top-notch customer experience. You are obsessed with ensuring that our customers derive maximum value from their investment with Salt. And you will only rest easy once your customers are successful. You are easy to work with, love to take on new challenges, and working cross-functionally is second-nature to you. This is a hands-on role and you are expected to learn the Salt Product and related technologies quickly. Your cybersecurity / cloud infrastructure / orchestration knowledge and experience will help cement your credentials and allow you to do exceedingly well with our customers. If you are someone who likes to dive deep and be at the front lines with customer support, you'll have a blast in this role.

Responsibilities:

  • Provide best-in-class technical support to customers via email, via chat, and, sometimes, via virtual meetings. We trust you’ll bring an empathetic, listening-oriented, outside-in perspective to your engagement with customers
  • Work directly with customers to assist in managing and addressing Salt deployment issues and understanding Salt Dashboard alerts and notifications
  • Provide problem management, troubleshooting, root cause analysis, and internal escalation management to resolve customer problems efficiently
  • Uncover the most critical places where better documentation would ease the customer experience. Identify these topics and create, and update customer support articles/documentation as they evolve
  • Guide our customers after technical implementation and ensure they continue to receive progressively high value from Salt. Be customers’ trusted partner in securing their APIs
  • Use troubleshooting skills to perform lab replications, research more difficult problems, test engineering-provided fixes to ensure the solution resolves the customer's problem
  • Be able to provide detailed customer-centric feedback and work with Product and R&D on issues and feature escalations and prioritization
  • Ability to manage a high work volume with time-bound constraints and prioritize/communicate with internal team members about changing priorities

Qualifications:

  • Have the ability to work on rotation
  • 1+ years of technical support experience preferably with an enterprise SaaS provider
  • 1+ years of DevOps or Linux Sys Admin experience
  • Strong customer service skills and communications skills with a “customer first” attitude
  • Experience in working with help-request tracking and reporting tools (ticketing system)
  • An understanding of HTTP protocol details, Postman, etc.
  • Some experience in AWS/Azure/GCP, K8, Docker, or other containerization technologies
  • An understanding in network security, API ecosystems, AppSec, WAF, WAAP, RASP, or similar security products
  • Plus points for certifications in any of the above
  • Experience with collaborating with software developers in the creation of programs for their organization
  • Hands-on technical experience for support/operations and related skills like:
  • Evaluating, troubleshooting, debugging, and identifying the root cause in a timely manner
  • Flexibility to work an on-call rotating schedule that requires night and weekend availability
Salt Security

About Salt Security

Salt Security protects the APIs that form the core of every modern application. Its patented API Protection Platform is the only API security solution that combines the power of cloud-scale big data and time-tested ML/AI to detect and prevent API attacks. By correlating activities across millions of APIs and users over time, Salt delivers deep context and actionable intelligence with real-time analysis and continuous insights for API discovery, attack prevention, and shift-left practices. Deployed quickly and seamlessly integrated within existing systems, the Salt Security platform gives customers immediate value and protection, so they can innovate with confidence and accelerate their digital transformation initiatives.

By delivering context-based insights across the entire API lifecycle, Salt enables users to detect the reconnaissance activity of bad actors and block them before they can reach their objective. Through its unique API Context Engine (ACE) architecture, the Salt platform provides design analysis in pre-production, discovers all APIs, pinpoints and stops API attackers, and provides remediation insights.

With a total funding of $271 million, Salt Security has a valuation of $1.4 billion. Its latest $140 Series D round, led by CapitalG, Alphabet's independent growth fund, included participation from all existing investors, including Sequoia Capital, Y Combinator, Tenaya Capital, S Capital VC, Advent International, Alkeon Capital, and DFJ Growth.

Salt Security holds the only granted patent for using AI to identify and prevent API attacks and is the only solution that automatically and continuously discovers all APIs. This approach enables a complete and up-to-date inventory of all APIs. The Salt API security platform leads the market with the simplest, most comprehensive, and most effective API security offering.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Palo Alto, California
Year Founded
2018
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