Job Description

Job Opportunity: Service Dispatcher

Join a global organization with a strong local presence in Rochester! For decades, providing office solutions that go beyond print equipment, offering innovative, real-world print management strategies to reduce costs, secure documents, and minimize environmental impact. We're looking for driven individuals ready to contribute their best.

Details:

• Schedule: Monday-Friday, 8 AM-5 PM
• Pay: $17-18/hr
• Full benefits upon permanent hire
• Great opportunity to start a career in office work

As a Service Dispatcher, you'll play a key role in ensuring smooth operations by coordinating service technicians, resolving customer inquiries, and maintaining accurate records. You'll prioritize calls, handle escalations, and provide excellent customer support.

Key Responsibilities:

• Dispatch service technicians promptly, minimizing response times and ensuring efficiency.
• Document dispatch activities accurately using automated systems.
• Resolve customer service issues and escalate complex inquiries when needed.
• Maintain and update customer records; assist with billing and account inquiries.
• Expedite parts orders, process supply requests, and support contract administration.
• Handle customer calls with professionalism and provide timely resolutions.
• Perform additional responsibilities as assigned.

Qualifications:

• Experience: 3+ years in dispatch or customer service troubleshooting roles.
• Education: High School Diploma or equivalent.
• Skills:
  • Proficient in Microsoft Suite (Excel, Word).
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Self-motivated and detail-oriented.

Take the first step toward building your career in a supportive and dynamic work environment. Apply today!