Technical Support Coordinator/ Fusus Camera Facilitator- Onsite Rockville MD

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities

The Axon Fūsus Camera Facilitator will serve as the primary coordinator and technical liaison for all camera-related activities within the Axon Fūsus ecosystem. This role ensures that camera systems, feeds, integrations, and user configurations are properly onboarded, maintained, and aligned with agency operational requirements. The Axon Fusus Camera Facilitator will communicate frequently with program managers, technical leadership, and external partners.

The contractor will perform the following functions:

Camera Integration & Onboarding

• Coordinate with property owners, IT teams, and integrators to onboard new cameras into the Axon Fūsus platform.
• Validate camera compatibility, connectivity, and optimal placement for operational use.
• Assist with installation scheduling, network setup, and configuration support.
• Ensure all video feeds meet quality, security, and performance standards.
• Provide recommendations for system optimization and camera coverage enhancements.

Training & Stakeholder Support

• Provide onboarding sessions and training for stakeholders, businesses, and community partners with cameras being connected to the Axon Fūsus platform.
• Develop easy-to-understand tutorials, guides, and support materials.
• Serve as the point of contact for camera owners regarding troubleshooting and connectivity assistance.

Monitoring & Quality Assurance

• Conduct routine audits of camera health, uptime, and feed performance.
• Identify degraded video feeds and coordinate corrective action with stakeholders.
• Maintain documentation of issues, resolutions, and recommended improvements.
• The contractor is required to maintain strict confidentiality and comply with all applicable laws, regulations, and agency policies related to data security and video surveillance.