Job Description

Technical Support Coordinator

Department: Product Development

Employment Type: Full Time

Location: Malmesbury, Wiltshire

Compensation: £28,000 - £30,000 / year

Description

Corston was founded by a team of designers and engineers with a shared vision: to create beautifully designed switches, sockets, lighting and hardware that bring harmony and coordination throughout a space.

As our product range continues to grow, we're looking for a Product Support Coordinator to join our Product team. This varied role combines technical customer support with product administration, offering an opportunity to work at the centre of product development and customer experience.

Key Responsibilities

This is a hybrid role supporting both our customers and our Product team.

You'll provide technical guidance and troubleshooting support for customers, electricians, contractors and designers, while also helping maintain product information, documentation and administrative processes within the Product department.

Working closely with Product Development, Quality, Customer Experience and Operations teams, you'll play an important role in ensuring our products and product data remain accurate, organised and customer-focused.

Key Responsibilities

Technical & Customer Support

• Respond to customer technical enquiries via phone and email.
• Support customers with installation, compatibility and product selection questions.
• Troubleshoot product-related issues and work with customers to identify solutions.
• Provide technical guidance to electricians, contractors, architects and interior designers.
• Investigate customer feedback and support product issue resolution.
• Maintain and improve technical FAQs and support documentation.

Product Administration

• Maintain product specifications and technical information.
• Support the creation and updating of installation guides, datasheets and product documentation.
• Assist with product setup and maintenance across internal systems.
• Coordinate product testing records and documentation.
• Support new product launches by ensuring product information is accurate and complete.
• Assist David and the wider Product team with day-to-day administration and project coordination.
• Track product issues and customer feedback to help identify trends and opportunities for improvement.
• Help ensure product data remains accurate across all customer-facing channels.

Skills, Knowledge and Expertise

Essential

• Previous experience in customer support, technical support, product administration or product coordination.
• Excellent organisation and attention to detail.
• Strong written and verbal communication skills.
• Good problem-solving abilities.
• Comfortable working with systems, spreadsheets and product information.
• Ability to manage multiple tasks and priorities.
• A proactive and collaborative approach.

Desirable

• Experience within electrical products, lighting, hardware, interiors or construction.
• Technical aptitude and confidence learning product specifications.
• Experience maintaining product data or technical documentation.
• Understanding of product development or quality processes.

Benefits

• Salary: Competitive, dependent on experience
• Discretionary bonus
• 25 days holiday plus bank holidays
• 4x death in service
• Free onsite parking
• Flexible working hours
• Be part of a growing international company