Job Description

Brief Job Description:

An Engineer specialized in Thermal Management technologies who provides advanced technical support to customers and the Vertiv Services organization. This role is responsible for managing complex technical cases, performing root cause analysis, supporting new product readiness, and developing customized technical solutions in coordination with factories, suppliers, and regional and global teams.

Responsibilities:

• Deliver advanced technical support to customers and Vertiv Services teams through specialized consultation using technical libraries, Vertiv factories, and approved suppliers for Thermal Management products.
• Utilize Vertiv’s dedicated communication channels (email, SharePoint, Life, and 0800) while following defined support protocols and providing detailed technical responses for installed equipment.
• Participate in regional and global technical forums, collaborating in English with other business units and manufacturing centers to conduct root cause investigations.
• Assess Services readiness for new Thermal Management products and projects in the region, ensuring appropriate training, spare parts availability, tools, and other critical elements required to deliver a superior customer experience.
• Develop and deliver customized technical solutions in partnership with the Vertiv Services commercial team, including labor-hour analysis for project execution.
• Support complex, high-analysis cases escalated from the Technical Support Analyst team.
• Attend product and software training courses at Vertiv training centers or manufacturing facilities.
• Perform remote technical analysis based on Vertiv documentation and applicable regional standards.
• Provide recommendations to update TKO and other Vertiv technical libraries based on customer and service team inquiries.
• Prepare and present root cause analysis findings and technical documentation to customers, aligned with Vertiv solutions and support strategies.

Qualifications:

• Degree in Mechanical Engineering, with specialization or experience in HVAC, Thermal Management, or related fields.
• Advanced English proficiency (reading and writing) with intermediate conversational skills.
• 3 to 5 years of experience in similar roles, preferably in cooling systems, HVAC, or data center thermal management solutions.
• Strong technical knowledge of precision cooling systems, chilled water systems, direct expansion (DX), CRAC/CRAH units, and data center thermal management technologies.
• Proficient in Microsoft tools including Excel, Outlook, Word, and PowerPoint.
• Strong technical writing skills and fluency in the local language.
• Knowledge of Quality and HSE (Health, Safety, and Environment) standards.
• Excellent communication skills, strong teamwork mindset, and proactive attitude.

Physical & Environmental Demands:

• Office work environment and some exposure to customers, data centers, and lab environments which may require the use of personal protective equipment in accordance with local safety regulations.

Time Travel Required:

• 15%