We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
As part of the Neighbour Solutions team, you’ll support customers with device setup, troubleshooting and technical issues. Your day will involve handling voice interactions, resolving complex problems and ensuring devices work seamlessly. You'll also collaborate with internal teams to document and escalate issues, all while delivering an exceptional customer experience.
Provide prompt and detailed support to customers via calls Troubleshoot complex technical issues and offer effective solutions Navigate multiple systems to research and resolve problems Build strong product knowledge and offer advanced troubleshooting Act as the customer’s advocate, identifying issues and suggesting improvements Collaborate with internal teams to ensure high-quality, consistent service
High school diploma or currently enrolled in college 1+ year of customer service experience Typing: 30 WPM (voice), 32 WPM (chat) Strong communication, problem-solving and active listening skills Interest in consumer tech and experience troubleshooting devices Basic knowledge of networks/Wi-Fi Flexible for shifts, including weekends/evenings
Our employees enjoy:
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Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they’re our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation.
We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.
