Job Description

Technical Support Associate

Sydney | 0.3 FTE

Remote first, with weekly in person meetings

Delivering the future models of care in cardiovascular disease. At Cardihab, we’re helping people recover from and prevent cardiac events in ways that actually work for them.

Cardihab built Australia’s first clinically proven Digital Therapeutic platform for cardiac rehabilitation. The evidence shows participants live longer, healthier lives, with better value healthcare than usual care.

Cardihab is already working with most of Australia’s major health funds. We have a TGA-registered product. They are delivering measurable outcomes for thousands of patients and still early.

The Role

Cardihab is hiring a Technical Support Associate to make sure the platform works when it matters.

This is not a passive helpdesk role. It sits at the intersection of product, customers, and real-world care delivery. You’ll be the first point of contact when something breaks or doesn’t behave as expected, working directly with clinicians, delivery partners, and participants to resolve issues quickly and clearly.

You’ll report to the Chief Product Officer and play a key role in how Cardihab maintains reliability as we scale into more partners and more complex environments.

What You’ll Actually Do

• Be the first point of contact for technical support across delivery partners, clinicians, and participants

• Troubleshoot issues across onboarding, login, and device connectivity

• Guide non-technical users through problems in clear, plain language

• Triage issues and escalate product or infrastructure bugs to engineering

• Own the helpdesk system: logging, prioritising, tracking, and closing cases

• Keep stakeholders informed as issues move toward resolution

• Identify recurring issues and surface patterns to inform product improvements

• Help build simple, practical support resources that reduce repeat issues

This is practical, time-sensitive work. When issues come in, they need to be handled quickly so care programs aren’t disrupted.

What We’re Looking For

• Experience in technical support, helpdesk, or customer-facing IT support, ideally in SaaS, mobile, or digital health

• Strong problem-solving skills and a methodical approach to diagnosing issues

• Clear communicator who can support non-technical users without jargon

• Organised and reliable in managing multiple open issues at once

• Comfortable working with mobile apps and cloud-based platforms

• Able to document issues clearly for escalation and tracking

• Comfortable operating in a startup environment where not everything is defined yet

Bonus if you’ve worked in healthcare or supported patient-facing products.

How We Work

Cardihab is small enough that your work matters immediately.

The team is distributed across Sydney, Brisbane, Tasmania, and the Philippines. We’re practical, outcome-oriented, and not overly process-heavy.

The people who do well here:

· Take initiative without waiting to be told
· Are comfortable with ambiguity
· Are genuinely curious about healthcare and how it can be improved

If you need a lot of structure and hand-holding, this probably won’t be the right fit.

If you want to own something meaningful and see it move, it probably will be.

Why join

The roadmap is genuinely exciting, and the decisions we make over the next few years will define what this company becomes.

If you want to do meaningful work at pace, in a space that actually matters, there aren’t many opportunities like this one.