Location Zip Code:
84604
Job Family:
Seasonal
W e are seeking a motivated and detail-oriented intern to join our Technology team. The Technical Support Analyst Intern will provide first-line technical support to end-users experiencing IT issues, including troubleshooting hardware, software, and network problems. This Intern will also assist in resolving help desk tickets efficiently and escalate more complex issues to higher-level technicians.
Pay: $15/hour
Duration: 6 months, full-time with 40 hours per week expected
Location: On-site in our Provo, UT office
Responsibilities
Respond to help desk tickets via email, phone, and online portals.
Troubleshoot and resolve basic IT hardware and software issues.
Escalate complex issues to senior IT staff when necessary.
Document troubleshooting steps and resolutions in the ticketing system.
Assist with setting up new employee workstations and basic IT configurations.
Requirements
Basic knowledge of operating systems (Windows, macOS) and software applications.
Familiarity with troubleshooting common IT hardware and peripheral issues (printers, routers, etc.).
Ability to follow standard procedures and provide clear technical instructions to non-technical users.
Ability to analyze simple IT problems and provide clear resolutions.
Effective communication skills to guide users through troubleshooting steps via phone, email, or chat.
Strong organizational skills to manage multiple tickets and prioritize tasks.
A+ certification a plus but not required.
Aptive Environmental:
Aptive Environmental provides pest control services to customers in 34 states across the US. It is ranked #1 Pest Control Company on Best Company. Aptive is also a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation’s “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquito bites. Aptive is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter
Aptive Pest Control is the fastest-growing pest control service in North America with locations in more than 36 states. Our goal isn't just to remove pests but to help everyone enjoy their homes.
Our professionals are held to the highest standard in the pest control industry. We live by four core principles that guide how we work including:
1. Exceed- We always go the extra mile and anticipate our customer’s needs to make every interaction extraordinary.
2. Commit- What we do, we do wholeheartedly by always keeping our commitments.
3. Hone- We are passionate about excellence and precision. We take time to better ourselves and continually look for opportunities to improve as individuals and as a company each day.
4. Elevate- Our actions are focused on lifting up others and ourselves, as we create a positive culture and find ways to give back.
Aptive is also committed to helping protect the world's health from disease-carrying pests. To do this we have partnered with the United Nations Foundation's "United to Beat Malaria" campaign to help stop the spread of malaria transmitted by the mosquito bite. As a proud sponsor to help save lives, Aptive donates annually to United to Beat Malaria to provide insecticide-treated bed nets to millions throughout Africa.
