Join Us as a Technical Support Analyst-Billing System!
Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate Zuora Technical Support Analyst who thrives in a fast-paced, agile setting. We want you to transform your ideas into action and drive our mission forward!
Why You’ll Love Working Here
The Zuora Technical Support Analyst is responsible for supporting, configuring, and enhancing the company’s subscription billing operations within the Zuora platform. This role will work closely with Finance, Billing, and cross‑functional teams to gather requirements, translate business needs into system configurations, test and implement changes, and ensure accurate and timely billing processes.
The ideal candidate will have strong analytical skills, the ability to manage multiple priorities, and a desire to learn new systems quickly. The role requires balancing independent work with collaborative effort and ensuring system solutions keep pace with evolving business requirements as the organization expands into new markets.
This role is based out of our Hyderabad, India office. We operate in a hybrid work environment, requiring a minimum of three (3) days per week onsite, with the option to work remotely for up to two (2) days per week.
What You’ll Do
Core Competencies
Key Performance Indicators (KPIs)
Who You Are
Preferred Qualifications
The Benefits of Working Here
A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.
How We Hire
ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.
About Us
At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com!
Ready to Join Us?
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.
ORBCOMM is a global leader in industrial IoT, delivering visibility, intelligence and efficiency to the world’s most critical operations. With 30 years of innovation and more than 2.4 million connected devices, we transform data into actionable insights, driving greater efficiency, safety, resilience and sustainability. Serving customers that include the world’s largest shipping lines, over-the-road trucking fleets, cold-chain transportation fleets and a global network of IoT solution provider partners, ORBCOMM is where IoT powers asset intelligence.
