Infor

Technical Support Analyst, Associate

Infor  •  Remote  •  18 hours ago
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Job Description

Technical Support Analyst, Associate

Department: Customer Support

Employment Type: Full Time

Location: Remote

As an Associate Technical Support Analyst, you will be part of Infor’s Global Support team, providing exceptional front-line technical assistance for our industry-leading software applications. You’ll be a key player in helping customers maximize the value of their Infor solutions by resolving issues, identifying workarounds, and collaborating with internal teams to ensure long-term customer success. This is a great opportunity for early-career professionals with a passion for technology, problem-solving, and delivering outstanding customer experiences.

A Typical Day in the Life Includes:

  • Respond to incoming support requests via Infor’s case management system, email, and other support channels.
  • Troubleshoot technical issues related to Infor applications, configurations, and environments.
  • Escalate complex or critical cases to senior analysts or development teams, ensuring clear documentation of the issue.
  • Partner with cross-functional teams, including Product Development, Cloud Operations, and Consulting, to drive resolutions.
  • Maintain detailed and accurate case documentation to support knowledge sharing and customer transparency.
  • Stay current on product updates, enhancements, and industry best practices through continuous learning and training.
  • Contribute to the creation of knowledge base articles, FAQs, and self-help guides.

Basic Qualifications:

  • Analytical and troubleshooting experience.
  • Experience with relational databases, SQL queries, and web technologies (HTML, XML, APIs).
  • Have a customer-centric mindset with experience solving complex problems.

Preferred Qualifications:

  • Experience with ERP, HCM, or other enterprise applications.
  • Experience of ITIL practices or support ticketing systems (e.g., Zendesk, Salesforce, Jira).
  • Experience with scripting or programming skills (Like Python, PowerShell, etc.).

Infor

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.

Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

Here are some key insights:

• 60,000+ customers

• 100+ offices

• 1,700+ support experts

• 2,000+ partners

• 17,000+ employees

• 175+ countries where customers are located

• 15,000+ cloud customers

• 40+ countries with Infor offices

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
2002
Website
infor.com
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