Job Description

Technical Support Analyst

Department: Customer Support

Employment Type: Full Time

Location: Remote

Description

Infor is a leader in technology-driven innovation, dedicated to delivering high-quality enterprise applications and automations. We value creativity, integrity, and a commitment to excellence.

Infor’s Velocity Suite team is seeking experienced techno-functional consultants to be part of our fast-growing team in Hyderabad, India. As an RPA consultant, you’ll play a pivotal role in creating and delivering cutting-edge enterprise applications and automations using Infor’s AI, RPA, and OS platform technology. Your mission will be to identify innovative use cases, develop proof of concepts (PoCs), and deliver enterprise automation solutions that elevate workforce productivity and improve business performance for our customers.

A Typical Day in the Life Includes

• Implement, configure, and deploy Infor’s automation solutions.
• Ensure best practices are followed in delivering quality solutions to customers.
• Design and develop customizations, integrations, and workflows by applying product knowledge and leveraging Infor OS platform.
• Collaborate with customers, project stakeholders, and product development to resolve technical issues and limitations encountered in the product, environment, and/or custom solutions developed.
• Provide timely and high-quality specifications, estimates, development, and testing of integrations to support implementation projects.
• Offer technical input to Business Consultants/System Architects in designing and specifying integrations.
• Enable / mentor less experienced colleagues
• Stay updated with new Infor technologies and best practices to support customers.
• Provide support to the Infor support organization in the integration sphere when required.
• Broaden knowledge into other technical areas such as Extensibility and Mongoose.
• Carry out coding in line with Infor standards.
• Identify and develop innovative automation use cases.
• Develop PoCs to validate proposed solutions.
• Contribute to Infor’s enterprise automation and cloud innovation efforts.

Basic Qualifications

• Minimum 4+ years of experience in implementing ERP or enterprise solutions.
• Prior experience in intelligent automation or RPA will be an advantage.
• Ability to lead technical or functional workstreams on projects with high levels of complexity
• Proven track record of working with global customers on large RPA projects.
• Ability to engage with customers and understand their requirements
• Strong understanding of ERP / enterprise applications, business processes and automation.
• Experience working in software product companies
• Excellent communication and problem-solving skills
• Ability to work independently and collaboratively
• Bachelor’s or Master’s degree in Computer Science or related field