NOVALINK SOLUTIONS LLC

Technical Support Analyst 4 - Hybrid PETERSBURG, VA

NOVALINK SOLUTIONS LLC  •  Petersburg, VA (Remote)  •  3 hours ago
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Job Description


A.

VDH has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth.

IT Service Support- PC Refresh

VDH has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth. The position will report to the Office of Information Management’s IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels, communicate the IT needs of the regions, and will be the voice of their assigned region. The candidate will be responsible for scheduling refresh appointments and imaging, deploying, transferring data, installing apps and doing all hardware set-up and troubleshooting. It's critical that candidates have experience managing their own work and, ideally, scheduling refreshes/deployments directly with users.


·

Daily Duties Includes but not limited to:


·

Determine the needs of the region for hardware, software, upcoming projects, and more.


·

Communicate needs of the region to the IT Operations Center.


·

Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.


·

Direct users to the appropriate source of help based on needs.


·

Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.


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Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.


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Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.


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Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and VITA when necessary.


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Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items.


·

Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.


Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region.


Requirements


Skill

Required / Desired

Amount

of Experience

• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management
Required
1
Years

• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.
Required
1
Years

• Experience troubleshooting hardware and software –hands-on or from a service desk.
Required
1
Years

• Demonstrated skills in creating professional communications to users. • Demonstrated success in managing and prioritizing work
Required
1
Years

• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need
Required
1
Years

• Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
Required
1
Years

• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Required
1
Years

experience working on PC Refresh projects
Required
1
Years

demonstrated knowledge Virginia Information Technologies Agencies policies
Required
1
Years

• Hardware/software troubleshooting experience
Highly desired
1
Years
NOVALINK SOLUTIONS LLC

About NOVALINK SOLUTIONS LLC

Novalink Solutions LLC (Novalink) is a global consulting and engineering services company. The company provides temporary and permanent staffing services in a variety of areas including Information Technology, Accounting/Finance, Engineering, Insurance, Healthcare, Marketing/Operations, Government Affairs, and Administration. Relying on core competencies of its people and agile processes, Novalink commits to deliver highest quality of service to clients and partners at the most optimal pricing.

Novalink has a global network of experienced and dedicated technical professionals. The Company’s executive team members have an average of twenty (20) years in the Telecommunications and Information Technology areas along with proven experience in executive leadership and strategy implementation. Novalink has its main office in Atlanta, GA.

Novalink has three core business units (1) Managed Engineering Services and (2) Staff Augmentation Services in the areas of expertise in IT/Software Engineering and Telecommunications/Wireless Network Engineering and (3) Non-Executive Staffing Services. Novalink’s targeted markets include Government, Telecommunications companies, Insurance, Energy, Healthcare, and Utilities. Its current client list includes thirty five (35) State governments and several Fortune 500 companies in various target markets. Novalink is Federal GSA Schedule 70 Contract Holder.

Based out of Atlanta, with offices in New York, Maryland, North Carolina and Texas, Novalink’s primary customers are government agencies, telecommunications companies, the healthcare industry, along with energy and utilities.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Suwanee, Georgia
Year Founded
2003
Website
novalink-solutions.com
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