Job Description

Job Location: CHELTENHAM, Gloucestershire GL52 7DQThe Company
We are Lowe, a globally recognised brand for innovation, ambition and high quality.
Lowe Rental is the world’s leading refrigeration and catering equipment supplier to major food exhibitions, sporting events and retailers across the
globe; from the Singapore Formula 1 Grand Prix to Glastonbury, we provide high quality rental solutions to help our clients entertain and delight their
customers.
From Beijing to Boston, Berlin to Belfast, we are an entrepreneurial organisation and take pride in our ability to provide innovative products
and services to our impressive client-base.
The Role
This is an exciting opportunity for a motivated early-career technology professional to join our global IT team. Residing in Group IT, this role is
designed to build strong foundations in enterprise technology operations while supporting our global user base.
You will gain exposure to modern cloud platforms, identity and endpoint management, cybersecurity best practices and global IT service delivery
within a fast-growing international organisation.
This role is structured to provide clear development opportunities.
Responsibilities
• Provide first-line and second-line technical support to users across
the UK and global offices.
• Diagnose and resolve hardware, software and Microsoft 365 issues,
escalating where appropriate.
• Support identity and access management processes (Azure AD /
Entra ID, MFA, onboarding/offboarding).
• Assist in endpoint management using Intune and related M365
technologies.
• Coordinate the procurement, configuration and deployment of IT
hardware across the Group.
• Work closely with our managed service partners to resolve incidents
and maintain service standards.
• Contribute to IT documentation, knowledge base articles and
process improvements.
• Support ongoing IT projects including security enhancements,
system upgrades and platform roll out.

QualificationsEssential Skills & Experience
As a people orientated organisation, candidates must demonstrate a strong match for our vibrant entrepreneurial culture and our core values;
Listen, Empower, Accomplish.
Essential:
• Educated in Information Technology, Computer Science or related
discipline.
• Minimum 1 year placement or practical experience within IT support
or an MSP environment.
• Strong analytical and troubleshooting skills.
• Good understanding of Microsoft 365 (Teams, SharePoint,
Exchange).
• Basic understanding of Azure / Entra ID concepts.
• Strong communication skills and ability to support non-technical
users.
• Organised, proactive and willing to take ownership of issues.
Desirable:
• Exposure to Intune or endpoint management tools.
• Awareness of ITIL principles.
• Understanding of cybersecurity fundamentals.
• Experience supporting users in a multi-site or global environment.
Development & Progression
This role forms part of our structured IT capability development plan. The successful candidate will gain exposure to enterprise cloud technologies, cybersecurity frameworks and global IT operations, with a clear pathway toward Senior Analyst or Engineering roles within the Group.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Lowe is an equal opportunity employer and committed to a diverse workforce. We are incredibly selective in our hiring and shortlisting for this vacancy will be completed on the basis of merit. Candidates should tailor their CVs to reflect our essential criteria.