Job Description

Type:

• 3-year Contract with two 1-year extensions (totaling 5 years)

Full Time or Part Time:

• Full-Time

Pay Rate:

• TBD

Location:

• San Antonio, Texas – Onsite
• Multiple locations within 15 miles of the zip code 78207

Language Requirements:

• Write, read, and speak English

Language Preferences:

• Write, read, and speak Spanish

We are seeking a customer-focused and technically skilled Technical Support Analyst to support a large, enterprise-level organization in a fast-paced, service-driven environment. This role provides computer and device support, application support, and device setup, administration, and troubleshooting for end users across multiple locations.

The ideal candidate enjoys problem-solving, communicates clearly with both technical and non-technical users, and takes pride in delivering reliable, high-quality support that keeps operations running smoothly. Perform other duties as assigned.

Experience Requirements:

• Minimum of 2–4 years of professional technical support or help desk experience
• Experience supporting computers, mobile devices, and end-user applications
• Familiarity with Windows operating systems and common productivity tools
• Experience troubleshooting hardware and software issues in a production environment
• Provide technical support for desktops, laptops, mobile devices, and peripherals
• Install, configure, and support operating systems and standard business applications
• Set up, deploy, and administer end-user devices
• Troubleshoot hardware, software, and connectivity issues
• Support enterprise applications and user access requests
• Document issues, resolutions, and procedures in ticketing systems
• Escalate complex issues to higher-level support teams as needed
• Follow established IT service management and security procedures

Experience Preferences:

• Experience supporting users in a large or enterprise organization
• Familiarity with ticketing systems and IT service management (ITSM) tools
• Experience with Active Directory user and device administration
• Exposure to remote support tools and mobile device management (MDM)
• Prior experience in a regulated or high-availability environment

Physical Requirements:

• Ability to sit, stand, and move throughout the workday
• Ability to lift and carry equipment up to approximately 25–30 lbs
• Ability to work at a computer for extended periods

Education Requirements:

• Associate’s or Bachelor’s degree in Information Technology or a related field or equivalent professional experience
• Strong communication and customer service skills

Education Preferences:

• Technical certifications (e.g., CompTIA A+, Network+, Microsoft, or similar)
• Ongoing training or coursework in IT support or systems administration

Training Schedule:

• TBD

Schedule:

• Monday through Friday; 8:00 a.m. to 5:00 p.m. (CST).

Dress Code:

• TBD

Benefits:

• Yes

Additional Information:

Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.