Job Description

Position: Technical Support Agent

RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth.

We are seeking a highly motivated and skilled Technical Support Agent to join our team. The ideal candidate will have a passion for customer service and a strong technical background. As a Technical Support Agent, you will be responsible for providing technical assistance and support to our clients, ensuring their satisfaction and success with our products and services.

Key Responsibilities:

- Provide technical support to customers via phone, email, and chat

- Troubleshoot and resolve technical issues reported by customers

- Document all customer interactions and resolutions in our CRM system

- Collaborate with cross-functional teams to resolve complex technical issues

- Educate customers on product features and best practices

- Stay up-to-date with product knowledge and industry trends

- Identify and escalate priority issues to the appropriate teams

- Provide feedback and suggestions for product improvements based on customer interactions

- Meet or exceed established performance metrics for customer satisfaction and issue resolution.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- 2+ years of experience in technical support or a similar role

- Strong technical skills and knowledge of computer systems and software

- Excellent communication and problem-solving skills

- Ability to multitask and work in a fast-paced environment

- Customer-oriented with a strong focus on delivering high-quality service

- Experience with customer service software and CRM systems

- Fluent in English (both written and verbal)

- Availability to work flexible hours, including weekends and holidays if needed.

Benefits:

- Competitive salary and benefits package

- Opportunities for career growth and development

- Dynamic and collaborative work environment

- Training and support to enhance technical and customer service skills

- Access to the latest technology and tools.

If you are passionate about technology and customer service, and want to be part of a dynamic team, then we want to hear from you! Apply now to join our team as a Technical Support Agent at RayaCX.