Job Description

WOLF is a leading supplier of sustainable heat pumps, hybrid solutions and highly efficient ventilation systems. WOLF supports design engineers, installers and end customers with the entire design process and the coordination of components for heating systems and air handling units within the areas of heating, solar, air handling and ventilation ensuring an optimum indoor environment – for detached houses and apartment blocks right through to office buildings and industrial plants.

WOLF is part of Ariston Group, a global leader in sustainable climate and water comfort, listed on Euronext Milan. In 2025 the group reported 2.7 billion-euro revenues, with almost 11,000 employees, direct presence in 41 countries in 5 continents, 32 production sites and 31 research and development centers. The group demonstrates its commitment to sustainability through renewable and high-efficiency solutions, including heating heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, electric components, and solar thermal systems, while continuously investing in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Wolf and Elco, and brands such as Calorex, NTI, Atag, Domotec, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and combustion technologies business.

Our Technical Support works directly, but with autonomy, with the Air handling Business Unit manager for managing technical issues within their area of ​​responsibility, providing technical support, and actively participating in the implementation and development of the Air Handling Service department, contributing to the creation of local service processes and capabilities.

Main tasks:

• Technical Customer Support
• Respond to technical inquiries from authorized service providers or installers.
• Manage technical issues in the field.
• Provide on-site technical assistance and support authorized service providers during complex interventions.
• Deliver technical training to authorized service providers.
• Perform field service interventions.
• Carry out commissioning, installation verification, and start-up activities for AHU (Air Handling Unit) systems.
• Support authorized service providers and monitor the installed fleet via online technical support platforms.
• Service Activity Development
• Actively participate in establishing and expanding service activities.
• Identify opportunities for maintenance, spare parts, warranty extensions, and retrofits within the installed base.
• Independently organize and plan service interventions and activities.
• Coordinate and collaborate with the AHU (Air Handling Units) Division's service department.
• Cooperate with the AHU Key Accounts team on interventions for strategic international clients.
  

Our ideal candidate has

• Formal training equivalent to an intermediate or higher-level technical qualification in fields such as plumbing, HVAC, renewable energy, mechanics, or similar; equivalent experience will also be considered.
• Minimum of 3 years' experience in similar roles within the sector.
• Good Knowledge of English and/or German will be considered an asset.
• Advanced proficiency in Microsoft Office 365 tools.
• Customer orientation.
• Good communication skills.
• Proactivity.
• Teamwork.
• Analytical, planning, and organizational skills.
• Driver's license.
• The position requires regular travel to customer sites using a company vehicle

Location: Madrid, Spain

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Nuestro/a Technical Support trabaja directamente, aunque con autonomía, con el/la responsable de la Unidad de Negocio de Tratamiento de Aire para gestionar cuestiones técnicas dentro de su área de responsabilidad, brindar soporte técnico y participar activamente en la implementación y el desarrollo del departamento de servicio de tratamiento de aire, contribuyendo a crear procesos y capacidades de servicio a nivel local.

Tareas principales:

• Soporte técnico al cliente

• Responder a consultas técnicas de proveedores de servicios o instaladores autorizados.
• Gestionar incidencias técnicas en campo.
• Brindar asistencia técnica in situ y apoyar a los proveedores de servicios autorizados durante intervenciones complejas.
• Impartir formación técnica a proveedores de servicios autorizados.
• Realizar intervenciones de servicio en campo.
• Llevar a cabo actividades de puesta en marcha, verificación de la instalación y arranque de sistemas de UTA (Unidad de Tratamiento de Aire).
• Apoyar a los proveedores de servicios autorizados y supervisar la base instalada a través de plataformas de soporte técnico online.

• Desarrollo de actividades de servicio

• Participar activamente en el establecimiento y la expansión de las actividades de servicio.
• Identificar oportunidades de mantenimiento, repuestos, ampliaciones de garantía y actualizaciones (retrofits) en la base instalada.
• Organizar y planificar de forma autónoma las intervenciones y actividades de servicio.
• Coordinar y colaborar con el departamento de servicio de la división de UTA.
• Colaborar con el equipo de Grandes Cuentas (Key Accounts) de UTA en intervenciones para clientes internacionales estratégicos.

Nuestro/a candidato/a ideal cuenta con

• Formación reglada equivalente a una cualificación técnica de nivel medio o superior en áreas como fontanería, climatización (HVAC), energías renovables, mecánica o similares; también se valorará la experiencia equivalente.
• Experiencia mínima de 3 años en puestos similares dentro del sector.
• Se valorará un buen nivel de inglés y/o alemán.
• Dominio avanzado de las herramientas de Microsoft Office 365.
• Orientación al cliente.
• Buenas habilidades de comunicación.
• Proactividad.
• Capacidad de trabajo en equipo.
• Habilidades analíticas, de planificación y de organización.
• Carné de conducir. (El puesto requiere desplazamientos habituales ámbito nacional a las instalaciones de los clientes utilizando un vehículo de empresa).

Ubicación Madrid, España

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on the experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.