Technical Support provides front-line assistance via email and phone in the customer's language, covering pre-sales and post-sales inquiries but excluding quotation tasks and pricing. This role is essential for addressing customer needs directly and efficiently, requiring proficiency in the customer's language to ensure clear communication and effective support. Additionally, Technical Support is responsible for troubleshooting defective products and differentiating between quality issues and misuse.
"Pre-Sales Support
Post-Sales Support
Escalation of Product Quality Issues
Escalation Management
Warranty and Contract Status Verification
Continuous Improvement
Knowledge Acquisition and Sharing
Data update/entry in Salesforce Case Management"
Typically requires a (technical) high school diploma and job-related training or a post-secondary degree or diploma in sales or technical studies
0-4 years
basic (electro) technical skills and understanding
"Digital native, very proactive and positive communicator, team player, willing to learn, service and solution oriented, passionate about customer service. Good networking skills.
Slovak or Czech ( as native speaker), English (B1, B2)"
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
Eaton is an Equal Opportunity Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
