Job Description

Job Duties:

•  Take phone calls and respond email to provide solutions
• 
  Visit customers to resolve issue with server, workstation, printer/scanner and router/firewall onsite
  
  Trouble shoot client email connectivity issues
• 
  Perform computer/network analysis onsite
• 
  Take ownership of in-depth issues and troubleshoot as needed
• 
  Repair Windows-based computers - under certain policy
• Effectively document all requests and resolutions
• Must have the basic knowledge of networking solutions for small/home offices.
• Site visits to client sites

Required Skills:

• 
  1 to 2 + year Technical support experience
• 
  1 to 2 + year experience of configuration/managing with following server environment

-Windows server

• 
  Active Directory and Group policy

• Must have the basic knowledge of networking solutions for small/home offices. 
• Customer service experience with excellent communication skill

• 
  Ability to explain clients what problem is and its solutions in their language
• 
  Knowledge of networking/internet protocols

* Firewall/VPN experience/ CCNA cert is a plus.

• 
  A+ certification equivalent experience
• 
  Technical aptitude and ability to quickly learn new technology
• 
  Ability to collaborate as a productive and active team member
• Ability to work independently with little direct supervision
• Must have proven ability to work within a fast-paced, high-change environment
• Must have the ability to express thoughts to others and exchange information. 

Desired:

Basic Knowledge about website such as html, php and asp
Location: Bellevue
Duration: 4 Months (Temp to Permanent) Client has Great Benefits!
Rate: $19 per hour