Job Description

The Technical Support role is a business-essential role that serves as the frontline support for our clients, providing SaaS support.

We're committed to bringing passion and customer focus to the business.

Primary Responsibilities:

• Provide technical support to customers in English through various channels such as phone, chat, and email
• Support custom applications
• Document and track customer inquiries and issues in our ticketing system
• Collaborate with the Technical Support Team to escalate and resolve complex technical problems
• Ensure a high level of customer satisfaction through excellent communication and problem-solving skills
• Cross-train to support other functions within the department as business needs require

What we expect from you

• Excellent English communication skills, both written and verbal
• Strong knowledge of computer hardware, Windows OS software, networking IP functions, and computer systems
• Prior technical support experience is preferred
• Hospitality experience is beneficial
• Ability to work effectively in a team and handle multiple tasks simultaneously
• Flexibility to work shifts in our 24/7 operation (12 pm - 8 pm/ 12 am - 8 am / 4 am - 12 pm)

What you will get from us:

• A remote work model with occasional office days
• Paid training
• Opportunity to work with a dynamic, fast-growing team
• Private health insurance
• Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries, FitPass...)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!