Job Description

Technical Supervisor/Team Leader - Military Deafness

Application Deadline: 9 July 2026

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Key Responsibilities

• Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• Provide supervision and technical support to their team, enabling individuals to continue to progress in role.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving quality of delivery.
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the SRA Standards & Regulations.

Skills, Knowledge & Expertise

• Experience in the file handing of disease claims with a handling authority of £100k.
• Technical knowledge of a NIHL Claims.
• Proficient in all stages of both the pre litigation and litigation process of disease claims.

• Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable).
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability.
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets