Job Description

JOB TITLE: TECHNICAL SUPERVISOR About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced Technical Supervisor to work in Nairobi, Kenya Job Summary Our client in the security Industry is seeking to recruit a Technical Supervisor responsible for overseeing the installation, servicing, and maintenance of electronic security systems such as CCTV, access control, and alarm systems. DUTIES & RESPONSIBILITIES: · Ensure security systems (e.g., CCTV, alarms, access control) are installed to agreed specifications and standards, delivering trouble-free, client-approved outcomes. · Oversee proactive and reactive maintenance services, ensuring all activities are carried out as per the agreed schedules and service level agreements (SLAs). · Enforce adherence to company and industry standards during installation, servicing, and maintenance of security systems · Monitor installations for up to 3 months post-completion through regular checks and supervisor feedback, and provide detailed status reports to management. · Promote and uphold a high- quality, service-oriented image of the company through professional conduct and customer interactions. · Identify inefficiencies or gaps in service delivery or product performance and support the development and implementation of improvement solutions. · Champion continuous improvement initiatives for systems, processes, and services—both within the company and in collaboration with clients. · Create and maintain a positive, supportive work environment that fosters teamwork, collaboration, and skill development during assigned shifts · Provide constructive feedback to team members and management, and recommend training, motivation, and knowledge-sharing strategies to enhance team performance. · Manage technical escalations promptly, ensuring clear communication with both management and clients on issues and resolution status. · Respond to and resolve system or application-related problems during peak operational times, minimizing downtime and client impact. KNOWLEDGE, SKILLS, AND EXPERIENCE: · Bachelor’s Degree in Electrical/Electronic Engineering, ICT, or a related technical field . · Working knowledge of multiple security functions and security-driven technology solutions. · A minimum of five years’ experience in the electronics field. · Working knowledge of general maintenance processes and methods. · Working knowledge of tools, common appliances and devices. · Enthusiastic and committed approach with a track- record of building strong, trusted base relationships with colleagues and stakeholders at all levels. · A sound working knowledge of security best practices and legislation affecting the security role. · Strong management and leadership skills together with excellent communication skills. · A very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge . Interested and qualified applicants should submit their applications through the link below. Note: Only shortlisted applicants will be contacted. Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION. Requirements Bachelor’s Degree in Electrical/Electronic Engineering, ICT, or a related technical field . · Working knowledge of multiple security functions and security-driven technology solutions. · A minimum of five years’ experience in the electronics field. · Working knowledge of general maintenance processes and methods. · Working knowledge of tools, common appliances and devices. · Enthusiastic and committed approach with a track- record of building strong, trusted base relationships with colleagues and stakeholders at all levels. · A sound working knowledge of security best practices and legislation affecting the security role. · Strong management and leadership skills together with excellent communication skills. · A very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge .